I bought a Samsung S8 recently, I noticed there is a tiny debris inside the front camera. Whenever taking photos or video chat, that tiny debri is always showing in top of my face.
Like some people, I dropped my phone and crack front screen after some use.
Now, Samsung is using that cracked screen to deny fixing the front camera. Saying I have to fix the screen first, before they will fix the camera.
I acknowledge that I broke the screen, but I am not after screen replacement, since only tiny corner is cracked, and does not affect my usage.
I am after camera problem.
What are my options?
Edit: Access to the phone's internals are from the back cover, not the front screen.
See Jerry Rigs Everything channel for complete tear down.
Edit 2: People are quick to blame me for the camera problem, assuming it caused by cracked screen.
Yet, Samsung tech acknowledged the camera problem is on it own, and never blamed it on cracked screen.
Edit 3: Samsung intentionally designed the phone hard to repair. Even themselves is having difficulties not damaging the front screen despite two cushion layers and a metal frame between the front screen and back cover.
Yet, consumers is expected to pay for their intentionally designed limitations.
Despite paying premium price on it supposed premium phone.
I will contact ACCC for options I have.