eBay Plus Returns - What's Your Experience?

ozisaver on 12/07/2018 - 13:58

Signed up for eBay Plus to test it out. Sounded great that there are free returns however I have had trouble actually getting it to work. A few points to note:

  • I was provided with a return address by the seller but no instruction on how to get the return for free or a return label.
  • The eBay Plus chat went to the wrong person at the start.
  • The seller was a major third party retailer.
  • The link to their returns help article is broken

Just wondering if anyone has used the 'eBay Premium Service' and what their experience has been.

Message from seller after sending a return request.

Hi "My ebay ID",
We have carefully reviewed your RMA and approved it for a return under our Change of Mind policy. On return you will receive a cash refund. Please return the order to us at the below address via Australia Post:
"Return Address Here"
Your RMA number is: "XXXXX"
- Please write your RMA number on two sides of your parcel, and also include a copy of this email inside, with your return address.
- All returns must be boxed and packed securely for shipping, in original packaging if possible.
- Please ensure that all parts/accessories/documentation/software originally included with your product are returned unless otherwise advised, consequently fees may be charged for incomplete returns.
- Returns without an RMA number will not be accepted.
- This return authorization number is valid for 30 days from receipt of this email.
Have a great day!

Chat Transcript

Me
11:10 AM
shipping label for ebay plus return
Dominic
11:10 AM
Hello, welcome to eBay Australia Live Chat! My name is Dominic. May I have your full name please?
Me
11:10 AM
“My Name”
Dominic
11:10 AM
Hello “My Name”! How're you today?
Me
11:10 AM
good thanks
Dominic
11:11 AM
That's good to know! For eBay Plus related concerns we have an eBay Plus Department. I will be transferring you over to them. Please hold.
Me
11:11 AM
ok
Me
11:13 AM
any lucK?\
Dennise
11:13 AM
Welcome to eBay Plus Premium Service! My name is Dennise.
Me
11:14 AM
hi, i'd like to get a return shipping label for an order please
Me
11:14 AM
i was hoping it would be automated and a lot easier. the seller just said send to "xyz" without any other instructions
Me
11:16 AM
hello
Dennise
11:16 AM
Alright. I am pulling up your account so we can check what can be done.
Me
11:17 AM
thanks
Dennise
11:19 AM
I have checked and we are currently waiting for the seller to provide a valid address since we cannot create a label for a PO box address. We have given the seller up until the 12th of July to provide us the address.
Me
11:20 AM
ok
Me
11:20 AM
so what do i need to do?
Dennise
11:20 AM
If they refuse to provide us up until tomorrow, we will get the seller's primatu address in his My eBay with eBay's uniwue return identifier.
Dennise
11:20 AM
**primary
Dennise
11:21 AM
For now, we need to wait for the seller to provide a valid return address and we have given them up until today. Sorry for the misinformation earlier.
Dennise
11:21 AM
We have given them up until today.
Dennise
11:21 AM
If they refuse to provide it within today, that's the time we will consider their primary address and we will give you label tomorrow automatically by the system./
Me
11:23 AM
so what's the proper way to return via ebay plus? the link to your help page is broken
Dennise
11:23 AM
In the return details, we mentioned that you can send the item on the 12th of July. That is if the seller provides you the address today.
Me
11:23 AM
https://www.ebay.com.au/help/buying-ebay-plus?id=4755#return…
Dennise
11:23 AM
We have given them up until tomorrow.
Me
11:23 AM
gives the error page
Dennise
11:24 AM
Don't worry! As of the moment, in the return details shows that "We're waiting for the seller to confirm the return address The seller will get back to you soon with a return address to send the item back. You should be able to send the item out on 12 Jul, 2018", right?
Dennise
11:24 AM
Once they refuse to provide a valid return address today, then tomorrow, the system will have an option for you to print a label with the seller's primary address instead.
Me
11:24 AM
can you please provide a working link to your help page too?
Dennise
11:26 AM
https://www.ebay.com.au/help/buying/returns-refunds/start-re…
Dennise
11:26 AM
https://www.ebay.com.au/help/buying/returns-refunds/start-re…
Dennise
11:27 AM
The second link where you can print a postage label option will be available tomorrow.
Me
11:27 AM
ok, thanks. will try again tomorrow

<End Chat>

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Comments

  • Savas on 12/07/2018 - 14:32
    +4

    Nope I just can't be bothered to read the whole chat transcript

    • trustnoone on 12/07/2018 - 15:15
      +1

      I'm not sure if I'm missing anything but for the trasncript, I just had a quick read but basically looks like OP wanted a shipping label, person said they can't provide it since the seller put a PO box number (which isn't allowed to return shipping) so they'll get the seller to give the proper return address before they give out the shipping label.

      If they don't fix the issue, they'll just give the sellers primary address through the automatic shipping label link which will be available next day.

      Feel free to correct anything anyone.

      • knobbs on 12/07/2018 - 16:48

        Yeah I agree from what I read, however if eBay don't give a hoot where the return package is going (seller doesn't provide a valid address in time/at all). OP then sends package back to unknown address, seller never receives package back and won't refund OP. Then have to go through further eBay help to force a refund and blah, sounds like a pain.

        • SnoozeAndLose on 12/07/2018 - 16:52

          If the parcel stated delivered to the seller primary address, they cant claim they did not received.

          But what punishment will ebay imply if seller is playing around is a question mark, also if seller claim the parcel got damaged or the item is opened , who can prove?

  • naru6705 on 12/07/2018 - 17:19
    -1

    this is horrible, based on this I wouldn't paying them for PLUS

  • teacherer on 13/07/2018 - 10:38
    +2

    Mine went flawlessly. Opened a return. Printed a label and sent it.
    EBay even forced a refund when the seller didn't want to refund.

    • Leedian on 21/07/2018 - 23:36

      I assume you'd got 100% refund?
      also out of curiosity, what did the seller say when they didn't want to refund? :p

  • teacherer on 13/07/2018 - 10:39

    EBay provides the shipping label. Go into your return and click generate label…

    • SwarleyAUS on 14/07/2018 - 12:11

      Not what it told me to do when I returned something on Tuesday

  • jace88 on 15/12/2019 - 00:16

    Out of interest, does eBay or the merchant pay for the return shipping?

    I remember reading in another thread about an eBay merchant banning someone who was returning items, but I wonder if Futu will hate me for a change of mind return under eBay Plus.

  • mini2 on 15/12/2019 - 08:37

    Mine's been fine, the only trouble I ever had is when the item is larger than what ParcelPoint process (w + h + d < 120cm or something like that and/or <12kg) ended up having to pay for the freight myself.

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