Amazon AU Delivery Stolen as Toll Left The Parcel at The Door and Did Not Ring The Bell While We Were at Home

Sigiriya on 19/07/2018 - 20:28
Last edited 20/07/2018 - 11:17 by 1 other user

I usually buy LOT of stuff online (mostly expensive stuff) and almost everything comes with signature on delivery and we have not lost anything in the past. With Amazon coming in, their deliveries comes with Toll and the delivery guys just dump the box at the front door and walk away without ringing the door bell. It has happened in the past and today with a delivery of Tefal multi cooker bought during the prime sale. CCTV shows hour and half later a thief comes and takes the box and run away. Looks very well planed. Walk pass the house and two more houses even without looking at the house, quickly does a U turn, straight to the box and run back. Sorry I don't want to post the video due to privacy reasons of my house (not the thief's privacy).

This is bad precedence by Amazon by not sending orders with signature on delivery. I am sure Amazon will refund the cost or reship. But I see a big issue of encouraging thieves to steal things left at the front door. Nothing should be left at the door and if nobody at home they should take to the depot. In this case we were at home which was sad.

What are your views on this?

PS: In the past when the new PS4 Pro was released and it was in the $600 mark and Amazon went on sale, I had the PS4 lying on the front door step which I thought I am living in a safe area as nobody snatched it. This has proven me wrong.

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Comments

  • kipps on 19/07/2018 - 20:32
    +1

    What does it matter if Amazon AU is prepared to wear the risk of loss & you’re not out of pocket?

    • Sigiriya on 19/07/2018 - 21:09
      +10

      It is encouraging thieves and my worry is they will look closer for more opportunities. Basically I do not want to encourage any.

    • FeRGan on 19/07/2018 - 22:03

      It's a waste of time waiting for it to be sent again.

      • sssx on 19/07/2018 - 22:17

        Agree, specially if you're expecting 2 day prime delivery or whatever, then have to wait 4 days because it was stolen and risk it occurring again.

    • sssx on 19/07/2018 - 22:25

      There's a few problems with it, plenty discussion below.

      Also I don't know if Amazon AU would be prepared… they could probably say the item was marked as delivered, it's now the responsibility of the delivery partner, out of Amazon's hands.

      • Sigiriya on 20/07/2018 - 09:25

        Amazon already refunded and organise me to buy them again and said they would apply the discount. They handled that very professionally given that I have provided the CCTV footage and police report reference even without their request.

  • Godric on 19/07/2018 - 20:37
    +1

    Parcel Collect

    • shmoney on 19/07/2018 - 20:43

      I thought Parcel Collect/Lockers were only available for packages delivered by Australia Post?

      • whooah1979 on 19/07/2018 - 20:48

        Parcel lockers are for auspost and their delivery partners.

        • Sigiriya on 19/07/2018 - 21:11

          Thing is I have a parcel box which can be use to deliver parcels. Very few couriers use them though. Any case this is a large box and could not be delivered to a parcel box.

      • scotty on 19/07/2018 - 21:51
        +7

        Bought something from Amazon AU the other day to be delivered to my Parcel Locker, and they notified me via email that they have changed the delivery from Toll to AusPost. Amazon knows the rules.

    • Godric on 19/07/2018 - 20:54
      +1

      Not the lockers but deliver to a local PO, that's what i do through Amazon, Ebay etc

      • frugalbat on 19/07/2018 - 21:36
        +1

        This. I got a Dell monitor delivered to my local Aust Post no problem at all (Dell used Toll or some similar delivery companies)

      • sssx on 19/07/2018 - 22:24

        You can have couriers take things to the PO, free of charge? Toll delivery etc?

  • dylo on 19/07/2018 - 20:39
    +2

    Bikies?

  • Diji1 on 19/07/2018 - 20:41

    You see Amazon encouraging thieves?

    • Sigiriya on 19/07/2018 - 21:12
      +1

      If they continue to use the large amazon marked boxes dropping in front doors,logically I would think.

      • Yummy on 19/07/2018 - 22:44
        +2

        Set up a trap with another Amazon marked box. Put in dog poos & a few bricks. That will tech em a lesson.

        I hope you have metal rails on your windows though.

        • Sigiriya on 20/07/2018 - 07:40

          Same thing I thought. They know who I am, but I don't

        • samcro on 20/07/2018 - 16:52
          +1

          @CX9: You don't know who you are??

  • whooah1979 on 19/07/2018 - 20:47

    What are your views on this?

    This practice is called atl or safe drop and an acceptable method of delivery for this industry.

  • qwerty on 19/07/2018 - 20:48

    Set up a motion detector doorbell

    • Sigiriya on 19/07/2018 - 21:15

      Ironically I have a ring with chim pro with dog barking and uploading to cloud (I was a door bot crowd funder). Toll guy did not even came to the range and dropped the box further away. Which did not trigger the ring for the Toll guy or the thief.

  • sa5ha on 19/07/2018 - 21:01
    +8

    Amazon have this absurd system which says "OKAY TO LEAVE IN SAFE LOCATION" on packages being delivered.
    I had a parcel delivered last week which was left just inside the door of my apartment building (50 or so apartments) without them ringing on the intercom. Luckily as I was home and got an email from them saying it was delivered I was able to run down and get it before it was stolen.
    I've not been able to find anywhere in my Amazon settings where I can remove this permission for parcels to be left unattended. I'd much rather they just be sent to the post office (less than 300m away) than be left at the front door if the delivery guy can't even be bothered to see if I'm home.

    • Sigiriya on 19/07/2018 - 21:16

      Absolutely. I am in the same view.

    • sssx on 19/07/2018 - 22:20
      +1

      Agree totally, never knew they'd do this. Raised complaints with their support people tonight, for that and their terrible packaging, they offered to extend my Prime membership a month and gave me $5 credit. Not much on either account, on top of "raising this complaint to management and giving it the highest priority" but something at least.

      Also, mine was delivered to my place by StarTrack. The person driving my area seems like they'd be decent enough to take it to the Post Office instead of leave it around (though maybe it doesn't look safe enough, I believe it's "leave in safe area").

  • justhooked on 19/07/2018 - 21:04

    Yes this is a big issue even with australia post . I sent a parcel to Qld and they left it out side in full view didn't even ring the bell . Lucky I had received a delivery notification and call my dad to check . I even wrote on it don't leave outside and the post office said it must be signed for. They really don't give a shit

    Xmas time will be a real issue this year .

  • JCrown9 on 19/07/2018 - 21:15

    one of the main reasons is re delivery charges. ATL is always cheaper for senders so for amazon to try be competitive they would have just negotiated rates for ATL.

    • Sigiriya on 20/07/2018 - 07:47
      -1

      Few months back I had a PS4 Pro lying on my door step and at that time it was in $600 mark. I don't think it will be commercially viable for Amazon to lose packages and sort the issues than saving on ATL.

  • try2bhelpful on 19/07/2018 - 21:34
    +3

    With this sort of shoddy delivery method they will be pushing people back to B&M stores with click and collect. I would rather pick this up from a drop off location than dump something outside my house.

  • RandomNinja on 19/07/2018 - 21:36
    +3

    I have the same gripe with Toll, driver left my Amazon package outside. Problem was, it wasn't even my home! Luckily my neighbour brought it over a couple of days later.

    • sssx on 19/07/2018 - 22:22

      I had one StarTrack delivery person put my package on my neighbour (unit block) balcony, thinking it was mine…not sure why they thought it was my balcony.

  • my mum on 19/07/2018 - 21:43
    +2

    I remember years ago I ordered a speaker which Australia Post said was delivered but I couldnt find it on the porch. The retailer sent another one and a month later I found the 1st delivery between the bush and the house. I am a good person though, so I gave away one of the speakers to my friend as a present.

    • HighAndDry on 20/07/2018 - 12:04
      +3

      I am a good person though, so I gave away one of the speakers to my friend as a present.

      That saved you from having to buy a separate present, and the seller is still out an extra speaker. I'm not seeing how this makes you a good person lol.

      • my mum on 20/07/2018 - 12:27

        "I'm not seeing how this makes you a good person lol."
        It wasn't given as a Birthday present, but just as a random gift. Plus the business was big so it would have helped their achieve their lost/damaged items budget.

        • HighAndDry on 20/07/2018 - 13:03
          +1

          Ah, that makes it… slightly better? But I'm not sure that's how lost/damaged items budget works haha.

  • Ughhh on 19/07/2018 - 21:54
    +1

    I don't bother having anything expensive/big sent to my home address, I have it all sent to my parcel locker which is on the way from work. My Amazon order consisting of the 216 nappies + other small stuff, was addressed to my parcel locker, but due to size, it had to be picked up from the attached post office- not a problem.

    That being said, I have mysteriously received someone else's package in my parcel locker. I got a notification in my Aust Post app that a package had been delivered, along with the barcode used to open the locker. Strange thing is, the tracking number in the notification didn't even match the tracking number on the actual package. The real tracking number would still be showing 'pending/on the way' had I decided to be a thief and keep the item.

  • mlakmlak on 19/07/2018 - 23:10

    I bet on his second day as a delivery driver he got sick of waiting for no one to answer their door.

  • lovesabargain77 on 19/07/2018 - 23:16
    +5

    Based on my experiences with Toll, I'm stunned that the driver even bothered walking to the front door and didn't just leave a calling card in the mailbox.

  • Ugly on 20/07/2018 - 08:54

    I see quite a few people at work getting their packages delivered to the office instead of home.

  • HighAndDry on 20/07/2018 - 12:03

    I had the PS4 lying on the front door step which I thought I am living in a safe area as nobody snatched it. This has proven me wrong.

    I mean, even you thought that was a safe area to leave parcels, so I don't see how you can blame Amazon for thinking the same thing.

    • Sigiriya on 20/07/2018 - 13:38

      I never wanted to have anything left at my door step. It is asking for trouble. However Amazon delivery guys, usually Toll always do it. What I meant was when I saw the PS4 left at the doorstep and still it was there, I thought the neighbourhood is quite safe. In no way I wanted that practice to be repeated.

      • HighAndDry on 20/07/2018 - 13:39

        It's not about what you want, it's about what's reasonably considered to be safe. You considered it to be safe - therefore I'm wondering why Amazon can't reasonably also consider it to be safe.

        • Sigiriya on 20/07/2018 - 14:02
          +2

          Now I changed my mind. Hope Amazon and Toll does the same as per your logic.

        • HighAndDry on 20/07/2018 - 14:03
          +2

          @CX9: Yeah. Considering they're going to be the ones out of pocket replacing it - you'd hope after enough times they'd catch on too.

        • Sigiriya on 20/07/2018 - 14:08
          +1

          @HighAndDry: No doubt they will catch on…but that may be too late for some of us as we already attracted too many thieves to our door steps where we did not want attention from thieves.

        • HighAndDry on 20/07/2018 - 14:20
          +1

          @CX9: Obviously I'm not the one having parcels stolen, but I think that's not a major worry. As you said, it looked like it was a crime of opportunity more than a pattern of targeted attacks by hardened/career criminals. Once the opportunities disappear, they'll probably move onto easier targets.

        • sssx on 21/07/2018 - 11:46
          +1

          @CX9: Agree, and I'd be concerned the thieves are now aware your house may be a good target for a break and enter, if they continue to see packages being delivered.

  • samcro on 20/07/2018 - 16:58

    Same thing happened to me with Amazon's Prime sale. Fastway supposedly "delivered" it. Only they didn't. Got a refund, but I really wanted the items as they were a bargain.

    • sssx on 21/07/2018 - 11:47
      +1

      Ask Amazon chat to honour the price you paid, and order it again. I've done that and while I haven't yet re-ordered, they said to pay the price listed and they'll refund the difference. Worth asking, on the assumption they follow through with the promise.

  • lgacb08 on 23/07/2018 - 13:30
    +1

    Tell me about this. Last time I ordered a surface pro from them the delivery guy just left it at the front door. Apparently they couldn't deliver it to their parcel collection point because of battery inside. I seems they're prepared to wear the risk, just make sure you cover yourself with security camera if things turn sour

  • engineeringprof on 24/07/2018 - 01:39
    +1

    If you think this is bad, another company delivered a $5,000 tv without signature and left it on my front door…

    • try2bhelpful on 24/07/2018 - 10:53
      +1

      that is ludicrous - I presume you have sent an email back to the company you purchased it from.

    • Sigiriya on 18/08/2018 - 13:12

      Did you order it by the way? :-)

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