Amaysim Mobile Network Outage?

relicsinner on 31/07/2018 - 09:52

I am porting from Vodafone over to Amaysim and they are saying there is an Optus network outage therefore my sim is not “activated”

I received the sms confirmation that the port request has been received by Vodafone and another email confirmation from amaysim 30min after that the porting and activation is successful. However, I still do not have any network and is unable to make any outgoing calls; it just have a recorded msg saying the sim is not activated.

Jumped on the Optus coverage site and it does not show any outage.

Tried the Amaysim live chat and they are blaming it on the network outage.

Is anyone else face the same issue today?

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Comments

  • goosmurf on 31/07/2018 - 10:37
    +1

    No problem here with network access.

    What happens if you call your number from another line? (wondering if maybe it was ported to the wrong SIM)

  • relicsinner on 31/07/2018 - 10:51

    I tried calling but my number from a landline just would not connect. No dial tone at all.

    I will chat with them again to confirm they did not port to the wrong sim.

  • retiredfeline on 31/07/2018 - 10:55

    Did you restart your phone after installing the new SIM to get the Amaysim settings? Or maybe it's just a matter of time.

    Also you mean a ring tone. A dial tone indicates the phone is ready to accept input and only heard on landlines.

  • relicsinner on 31/07/2018 - 14:01

    Amaysim stuffed up and there is an “error” which they need 5 days to FIX … after being escalated to level 2 support.

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