Hi Everyone ,
So one of the big 4 banks with whom we have account with decided that my business partner is good enough to get access to all my accounts , couple of days back I along with my business partner opened accounts by visiting the branch and as per bank's process a new login id number was generated and given to him and me respectively. I have a everyday account and mortgage with the same bank.
No where I mentioned anything about me being an existing customer as the bank staff said that their system will track and identify that I am an existing account holder . I didnt bother to log in as the business is yet to be set up and there are ZERO dollars in the account whereas my partner logged in to see if everything is okay .
Next day he called me and told me that there to speak with bank something is not right and ended the call by telling me balance on both my accounts along with the redraw available , I was gobsmacked and called up the bank .
Bank has assured that they will investigate and find out how this happened and its been more than 45 days now. My concern here is are they liable financially when something like this has happened which they have clearly accepted as a " IT MISTAKE" . I did log on to new banking id given to me and everything looks good there.
I am getting legal advice and have been told prima faice I can pursue it with Financial Ombudsman or OIAC , was wondering what do fellow Ozbargain community's opinion on this type of situation where bank has allowed a third party to access the account.