Keep Sun Canopy and Buy Legs or Seek a Return

Related Stores

Catch.com.au

Marketplace

• 

  [Deactivated] on 25/09/2018 - 23:33

  +10

  What made you think it included the legs?

  The supporting posts, legs, are very expensive compared to the shade sail. Installed properly these shade sails cost in the thousands of dollars.

  Get your money back and I suggest do a lot more research.

• 

  NuclearWessels on 25/09/2018 - 23:44

  You've selected the wrong size.. The $85 is for a 3x5m. If you select the size you ordered on Catch (4x6m) you'll get the same $99 price.

  • 

    MadazTheSkitzo on 25/09/2018 - 23:59

    ok so still price aside the advert does show a picture with legs, and also didnt state legs not included

    • 

      HighAndDry on 26/09/2018 - 10:18

      +1

      The picture that 'shows legs' also shows:

      • Outdoor furniture;
      • Plants;
      • Legs BOLTED INTO THE GROUND (oh no, they don't include installation too?)
      • a Backyard

      Are you going to complain it doesn't come with those too? And that was ONE picture out of half a dozen, with none of the others even referring much less showing any legs, despite showing the actual CANOPY in detail.

• 

  AustriaBargain on 26/09/2018 - 01:09

  +1

  I doubt they could even find out what legs they are. Knowledge of what kind of legs are used in that photo are probably many times removed from anyone at Catch.

  • 

    MadazTheSkitzo on 26/09/2018 - 07:36

    got to admit their picture makes it look like its ready to go, just assemble and enjoy

    • 

      Quantumcat on 26/09/2018 - 07:47

      Yeah it does, especially since the description says easy to assemble. If there's no legs and just the sail, there's nothing TO assemble.

      • 

        MadazTheSkitzo on 26/09/2018 - 09:15

        pretty hard to setup with no legs hey :D

      • 

        HighAndDry on 26/09/2018 - 10:16

        Easy to assemble if the buyer has average intelligence and separately bought or already has legs.

• 

  [Deactivated] on 26/09/2018 - 08:41

  +2

  The posts or legs cost about $100 each for 100 x 100 x 7m powder coated. The curved ones in the picture would cost heaps more.

  • 

    MadazTheSkitzo on 26/09/2018 - 09:14

    yeah i hear what you're saying but Chinese made steel and made by the 1000s for all sorts of bargain website and you back down to cheap

    I used to make trailers for a living and we made 6x4 that was like 2.5k and we made cheapies for 1k the 1k cheaps could not carry not even half the load of the 2.5k ones

    • 

      brendanm on 26/09/2018 - 13:10

      How much do you think just the shipping would be for huge curved steel shade sail supports? I'll give you a hint, it's a lot more than you paid for the shade sail.

• 

  [Deactivated] on 26/09/2018 - 09:31

  +1

  I thought it came with legs as…

  their website said it didnt come with legs.

  screw the bastards over.

  WTF?

  • 

    MadazTheSkitzo on 26/09/2018 - 09:48

    sorry poor English :D i was angry

    their website didn't say it didn't come with legs

  • 

    MadazTheSkitzo on 26/09/2018 - 09:49

    ok having a look again

    The websites sales consultant told me the website stated it didn't come with legs,

    My first screenshot shows they have added it in later

    • 

      HighAndDry on 26/09/2018 - 10:15

      It doesn't matter. They're selling a "SHADE SAIL SUN CANOPY". What part of that says that it includes legs?

• 

  HighAndDry on 26/09/2018 - 10:14

  -2

  Christ what's with this site and some really really…. not-smart…. people? Did the listing have to say it didn't come with plants or a backyard too? The ad was for a "Shade Sail Sun Canopy". What part of that mentions legs? What part of the listing mentioned legs?

  You're getting what you paid for. You can try to return it, but stop trying to blame your lack of reading comprehension on other people.

  And just regarding them adding it: Yes, the probably added it because they realized they overestimated the intelligence of some buyers.

• 

  MadazTheSkitzo on 26/09/2018 - 10:26

  +1

  "really really not smart" good one sunshine

  when you're selling a product like a sail with a beautiful outdoor picture all setup its implied that's what your paying for unless otherwise stated

  Also when you mention "easy to setup" also implies well you're setting it up

  • 

    HighAndDry on 26/09/2018 - 11:09

    with a beautiful outdoor picture

    So did you expect the beautiful outdoor setting too?

    its implied that's what your paying for unless otherwise stated

    No there's no such implication. You made an assumption. Your assumption was wrong.

    • 

      MadazTheSkitzo on 26/09/2018 - 11:23

      -1

      no need to be a d1k head mate.

      • 

        HighAndDry on 26/09/2018 - 11:25

        +1

        Yeah but it's fun. No but seriously - your whole post makes it sound like the seller did something wrong, when the mistake is on your end. Does it suck? Yeah probably. Was a canopy + legs for $99 utterly too good to be true? Also yes.

        If I was in your position I'd also want a refund, but I certainly wouldn't think I'm in the right, or that I'm somehow entitled to a refund.

        • 

          MadazTheSkitzo on 26/09/2018 - 11:38

          +1

          @HighAndDry: not to mention editing the website details after its gone live (also im aware we are human and sometimes descriptions need editing)

          • 

            HighAndDry on 26/09/2018 - 11:43

            @MadazTheSkitzo: Nah - I don't blame them for that. Not actually hatin' anymore, but they probably really didn't realise anyone would think the legs would be included (much less those legs pictured which are bolt-in ones) in the $99 price-tag.

            • 

              MadazTheSkitzo on 26/09/2018 - 11:46

              @HighAndDry: yeah in hindsight if it seems too good to be true it usually is

• 

  MadazTheSkitzo on 26/09/2018 - 11:39

  ill let you know how i go with RMA support has said i can return it, but obviously you can return anything for a restocking fee.

• 

  windale on 27/09/2018 - 08:30

  The legs are not listed in the features so not included.

  • 

    MadazTheSkitzo on 27/09/2018 - 09:06

    website was updated