I bought Marshall Monitor Bluetooth headphones from a seller on ebay 6 months back. I found their sound to be not that great compared to another Marshall in-ear headphones that I owned. However, busy in work, I did not really bother much about it. It so happened that my friend bought Marshall Monitor bluetooth headphones from Harvey Norman. I tried them on and I was surprised by their sound quality. They are amazing. This made me realise that I might have bought a fake. Searched online techniques to identify a fake and get few suggestions.Followed them and also got in touch with Marshall who confirmed the ones I bought are fake. The things that made me realise they are fake are
- They always use SBC codec to connect to the bluetooth devices instead of APTX even when forced to.
- Original Marshall Mode Headphones will have a QR code under the right earcup
- The print on the packaging is not clear and feels cheap
- There are few spelling mistakes in the documentation on the packaging.
- The sound quality was always felt to be bad.
Now when I brought this issue with ebay, they say it is up to the seller to refund my amount as 30 days has already passed after the purchase of the headphones. They suggested in case the seller does not respond or declines to refund, to get in touch with my financial institution. Does anyone has experience in processing a refund for a fake after 6 months of purchase? I am surprised that ebay did not proceed with any actions against the seller for selling fakes as genuine products.