If this is long and winded I apologise but I want someone else’s thoughts.
A couple of months ago, I decided to upgrade my aging 2013 MacBook Pro. Apart from the fact it was getting old and slow, it was a faultless workhorse.
I bought the OzB favourite, the Dell Inspiron 15 7000 gaming Laptop through the Dell Australia eBay store.
It has given me nothing short of problems. In fairness to dell, their support has been really good but I am just over it for the reasons below. I’ll do a TL;DR at the end.
Headphone jack didn’t work. Spent an hour with Dell support over the phone, they eventually took control of laptop remotely and thought it needed drivers. Spent an hour doing this to no avail.
They thought the motherboard was faulty, so took half a day (only time they could come) off work, for them to come and replace it. The tech said on leaving ‘it should be right’. It still didn’t work, he didn’t even check it.
They then express posted a flash drive with a clean copy of windows 10, and instructions on how to wipe the drive and start again, now thinking it was a software issue.
This FINALLY allowed the headphone jack to work. But now wifi didn’t work. Gave them a call, spent another hour on the phone trying different things, to then be told to borrow a laptop from somebody, download certain drivers, install them onto the Dell and that should fix it.
This did fix it. Spent a solid several hours setting my laptop back up / installing basic apps like office suite, steam etc… and putting all of my personal stuff back on to it, basically making it how it was again.
I’ve then gone into settings > update & security > windows update and downloaded applicable updates which asked for a restart.
As I’ve restarted it as it asked for, an error came up on screen asking to repair an error. It failed, asked me to restart again.
Did this, then several errors saying ‘an app default was reset’’
Now all my apps have been deleted, all default setting put back to windows default settings!! Like a fresh install.
I’m regretting leaving Mac, and want to go back. I have given multiple opportunities to fix this and been more than reasonable. At what point can I ask for a refund? Or am I dreaming? I want to go back to my trusty mac.
TL;DR Sold macbook, bought Dell, nothing short of problems and hair pulling. Is it unreasonable to now expect a refund?
Appreciate all help.