Optus Mobile Network 4G Slow Like Hell Suddenly

aboutconfig on 14/10/2018 - 18:55
Last edited 14/10/2018 - 18:55

Had the plan since last year before Christmas.

It is ok most of the time, but on Christmas eve, Christmas day and the day after,
the network was dead, can't even open a webpage at all. Guess the network was overloaded.

It's been 'ok' since Christmas to now.
However since yesterday their network has been dead again.
I've two phone plans on their network, using two phones. Both at Browns Plain and Calamvale,
the network is so slow that can't open web pages.
Trying to do internet speed test through google's page would report 'can't complete due to a problem with the network'.

Went to optus website trying to get some support through the live chat, but their system is offline, the live chat would just keep loading.
Login to the account but can't see the account information because the big bold text saying they are updating the system.

Thanks optus.

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Comments

  • wei13 on 14/10/2018 - 20:43

    Same when we were at Rochedale today.
    I blame the bad weather.

  • optusprime on 15/10/2018 - 08:51
    +1

    when a singaporean company made 1/3 of the work force redundant, and offshores Australian jobs to oversea moneky despite customer information leak and generally bad service. Spend all the money they saved from doing all of the above to buy sports rights rather than improving the network, what did you expect?

  • Chris Jackson on 15/10/2018 - 10:29
    +1

    I have been having the same issue since last week. I have to switch to 3g for data. Have called up multiple times to be escalated to manager but end up with the sales team. Taking it to the TIO now.

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