Woolworths Click and Collect Shopping Deli items getting more than paid for.

The wife did a click and collect order from woolworth and as part of that she had 1kg chicken breast but they gave us 1.33kg and she says we wont get charged extra for this, we had a few other deli items and same deal, athough they were pretty close to the mark on the other items like sliced cheese. She has checked the receipt and they haven't charged us more.

Seems like a good deal (assuming my wife is correct)

Related Stores

Woolworths
Woolworths

Comments

  • +6 votes

    Yep, has been a known thing ever since WW started doing home delivery

    Coles however charges as its packed, meaning if they add extra you get charged for it :/

  •  

    Can't they also give you under what you paid for? And they say it balances out?

    • +3 votes

      No, that would mean incorrect billing not in favour or buyer and as per their own policy, in case of such billing discripency, you get that item for free.

  • +2 votes

    " (assuming my wife is correct)"

    man hope she don't read this forum otherwise you'll be sleeping on the lounge tonight

  • -2 votes

    Stop. The. Presses.

  • +2 votes

    Yes that's correct. Fruit and vege and meat are all like this. Cause the person picking the order can't be bothered to get the exact amount. Also if a item is out of stock and you allow substitution you will be given a more expensive product or extra of a cheaper product at no extra cost

    • +3 votes

      This is true, I used for work at one of the big Click and Collect stores. We're told to pretty much give you 10% more but most people go over. This was to ensure that we didn't give you less even if the equipment was a bit off or human error.

    •  

      Have to be careful about this. Guess it depends on what they have to substitute and the person picking for you.

      As an example, I order the store brand wholemeal bread. About a third of the time they just say they're out of stock and give credit. Once they substituted a more expensive brand. Another time they substituted white bread and gave credit for the difference. They've also substituted one flavour of tuna for another. I eventually learned to not allow substitutions, I'll just take the credit and use it toward the next order.

      •  

        This is not true, well at least for my store. We are always told to make substitution in the same kind. For example if we're out of homebrand strawberry jam we'll replace with different brand name strawberry jam.

  • +3 votes

    in b4 ozbargainers are ordering "5 grams" of deli meats, sausages, etc

  • +3 votes

    didnt they change it though in the last year?

  •  

    Woolies sells online on a minimum weight basis. If you get more than the minimum, then you win. However if you buy more than one, they average out the minimum weight. Eg. Order fresh & packaged chicken breast 2 x Min.250gram; supplied 1 x 350g & 1 x 200g.