Myself and others I know who are with ABB find that the Xbox doesn't connect to the internet when first booted. It usually comes good by selecting 'Go offline' then 'Go online' in the Network settings on the Xbox followed by 'Test network connection' or 'Test NAT Type'.
Anyone else experienced this? I found a reddit thread with at least one other affected customer.
UPDATE: ABB block ports. You can ask them to remove it. This did not work. Issue still remains.
Never! ;)
Can confirm. I am with ABB and get this every time I start up. Have to either reboot the Xbox or go into settings and do every test I can. It always comes back and says… “it’s not you, it’s us, some of our shit isn’t working”
When I go to the Xbox status page, it’s always green across the board.
Game play seems ok once it does finally get up and running..,
Yep, exact same issue… well except for the wording of the Xbox error. Mine doesn’t have the swear word. ;)
I’ll submit a ticket to ABB and see how we go.
Do you only have one console?
I have an Xbox one and an Xbox one x console. Both do exactly the same thing. Both are hard wired to the router.
In advanced network settings, you can clear/reset NAT or DNS settings … I can't remember the exact pathway however it is under the adv.net settings
I do get this error message from time to time however when I clear using this setting, restarts and it fixes the issue.
Cheers
Which option? I’ve previously tried the ‘Clear’ option under ‘Alternate MAC address’ and it has resolved the issue after a restart but the error remains the next time.
Yes, that is the one I meant. Sorry.
For some reason, that I am having this constant issue too. Offline & contact Microsoft error code etc. Then clear and it is OK.
However I do periodically cloud sync with my PC and other xbox1 console I have (have 2 xbx1 + PC). I am not sure if that is causing the issue.
Cheers
ABB may just be taking too long to respond to the xbox on a DNS query.
Try changing your routers DNS servers to Cisco's OpenDNS:
208.67.222.222
208.67.220.220
I used to have issues with even my phone and certain sites with some ISP just saying no internet then about 5 seconds later the DNS query would resolve and then "I had internet again".
Actually seems you can change straight on the xbox.
I just do it on my router to speed up all other devices, ISP dns servers tend to be much slower than Cisco's
I set the DNS servers to Google’s (8.8.8.8, 8.8.8.4) on the Xbox but still have the same issues.
8.8.4.4 is the secondary for Google. (Not 8.8.8.4)
@ShortyX: Yeah, I have tried ISP DNS, Google DNS and OpenDNS, all the same issue. I thought it was my Pi-Hole box making DNS issues, but I disabled/bypassed that and it’s still the same.
Yeah Google should give same test results… then yeah that sucks… I can't think of any other timing out reason other than ISP issue.
ABB's response:
For security, we block ports by default on all our services, we can remove
this blocking but it is at your own risk.Please let us know if you would like port blocking lifted?
According to Microsoft you need:
- Port 88 (UDP)
- Port 3074 (UDP and TCP)
- Port 53 (UDP and TCP)
- Port 80 (TCP)
- Port 500 (UDP)
- Port 3544 (UDP)
- Port 4500 (UDP)
Yep, sent those through to ABB when I logged the ticket but I believe it's all or nothing. I'll confirm.
Confirmed, it’s all or nothing.
Yes!
And that explains a lot.
Can people confirm if removing the ABB side port blocking fixed the problem?
Hasn’t resolved it. :(
Thanks for the update.
It might be a good thing because I don't want to have all ports open and let my router be the last (and only) defence.
Is ABB working on it or do we have to switch providers?
I'm not alone!!!!!
What I did was changed my setting so as to have my console automatically sign me in (I used to have to put in password). This has reduced the issue by 90 percent. I have no clue why.
Yep, just got an Xbox One X also with Aussie Broadband and have the exact same issue. I gave up with wired and switched to wireless for now (luckily they are physically close) as it seems fine on that. I also run a Pi-Hole box on my network and quite confident it’s nothing to do with that after testing (and as above tells me!).
I’ll also contact AussieBB about it.
Anyone got any progress with this? I changed my login options and it seems to be working much better the last two weeks. Connecting to games like Battlefield also seem quicker.
We didn’t change anything and it seems to have resolved itself. Others I know with ABB who had the same issue have also said that they haven’t noticed the issue recently.
Working fine for the last few days. Games start without error that it can't synchronize my user stuff.
Only changed my DNS from 8.8.8.8 to 1.1.1.1 but I don't think that's related.
i am experiencing the same issue. wireless works but Ethernet wont. i used numerous cords and my other Xbox 1s but same issue persists. will most likely switch provider for cheaper and faster speeds along with fixing this issue.
wow hopefully the "ABB is amazing" bandwagon is finally over