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I bought a dryer from Kogan on 20 Oct, and was sent an email day after that I'd be contacted within 48 hours by Kings Transport.
A week later, I emailed Kogan to ask why there had been no call to arrange for delivery.
Kogan came back to say Kings had tried to call me but perhaps I was on the road. So I gave a screenshot of the entire call log to show this was not the case.
They then came back to say they verified my mobile (huh?) and I should get a call from Kings in two days. Which did not happen.
Finally they gave me Kings' warehouse number, who within five minutes determined they had no stock and asked me, the customer, to notify Kogan to replenish their warehouse. This was today.
At this moment, I'm tired of the BS and would like to know how to cancel and get a refund from Kogan. They've obviously been pussyfooting about this and getting a direct number to them and actually speaking to someone is next to impossible.
Does anyone have experience getting a refund from them? I've seen comments about how I can forget about it. I have activated PayPal Conflict resolution but the outcome will only be known early December.
I should have gone with Appliance Online and just bought the same dryer for a little bit more but have complete control over the delivery date.
Unfortunately this is an experience that crops up from time to time with Kogan. I had a similar problem a year or so ago. In short, you won't get anywhere with Kogan. They will just delay/defer. To be fair you'll get your goods, but it will be when they've got around to replenishing stock. You may need to explore the chargeback route, but I must admit I don't know if that will be available (at least yet) in your circumstances.