At the busy Woolworths store opposite Sydney Town Hall, there are plenty of self-serve cash registers and no waiting. But one kilometre down the street, at Coles in World Square, customers are forced into a long winding maze full of chocolates and lollies. Even when it’s quieter, many self-serve registers are closed so you still have to wait. I thought the whole point of self-serve registers was to help people get out faster, but it seems that Coles uses them to slow people down so that they will buy chocolates and lollies. It must be a nightmare if you have kids. This long lab rat maze is degrading and disrespectful. It's also dangerous because people could be trapped there in a fire. When I ask why they aren’t opening the registers they just say, “Sorry sir, won’t be long,” or they open some registers without giving any answers. What’s going on? Has anybody complained about this?
username does not checkout (pun intended)