Bit of back-story - got given a drive in a Lamborghini in the form of a Red Balloon gift card as a gift for my birthday.
Now, with this experience you have to book in advance, in my case 3 - 4 weeks. I was due to do this on the Friday that just passed.
Thursday night I got a text saying “your Lamborghini ride has been cancelled”. After I got hold of them they just let me know the drive was still going ahead, they had to get a different coloured car - all good, no worries.
Come Friday, I have driven 1.5 hours to Mornington. Had my ride booked for 3pm, but it advises to arrive 15 minutes prior to sort out paperwork. Come 2:30 I receive a text “the driving instructors personal car has broken down, are we able to reschedule to 4:30pm which was fine.
My phone died, but I drove to the place where you are asked to go and charge my phone while I’m there. 4:15 comes and no driver. My phone turns on to which I received a text a couple minutes prior saying that the driver is still running late, am I able to make it at 6pm which I wasn’t able to as I needed to be somewhere at home at 7, which was an hour and a half away.
They apologised and offered a voucher to do it another day or a refund, which was fine, except that I’m leaving Australia in a few weeks and given you need to book in advanced, I probably won’t be able to do it - likely solution is to go the refund, which sucks as I would’ve liked to do the ride.
Now what I’m wondering, is I spent the time and money in travel and petrol to travel 1.5 hours to Mornington and had to make the trip back, specifically for the experience I wasn’t able to do.
Do you think I’d have any luck in asking for compensation, maybe in the form of a voucher, for the inconvenience caused, not to mention the petrol cost and time spent?
Never been in this situation and hopefully won’t be in one again.
Much appreciate any advice
You should of course be compensated for your expenses. Issue the service provider an invoice.