Booked Flight in Opposite Order

LAk333 on 15/11/2018 - 10:00

Hi guys,

I saw an Air Asia sale earlier this week on ozbargain and i quickly decided to buy 3 tickets for Sydney to Kuala Lumpur in July 2019. I was excited as the dates i got aligned with my mum's birthday.

I ended up going through checkout and then realised i first did Kuala Lumpur to Sydney and then Return from Sydney to Kuala Lumpur.

I have tried talking on their online chat and they basically gave me no options to help and change dates.

Just wanted your opinions/suggestions on what i can do in this case ?

Thanks in advance

Travel

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Comments

  • Nugs on 15/11/2018 - 10:16
    +8

    ouch
    .

  • HighAndDry on 15/11/2018 - 10:42
    +1

    I have tried talking on their online chat and they basically gave me no options to help and change dates.

    Yeah, check the T&Cs of your tickets, but almost all super-discounted airfares are non-refundable, non-changeable.

    If the date isn't too far off, you might still be able to use one set of tickets?

  • websterp on 15/11/2018 - 10:52
    +7

    It's Air Asia.
    So you already know.

  • frondono on 15/11/2018 - 11:09
    +1

    At least you won't make that mistake again.

  • bargainhunter87 on 15/11/2018 - 11:11
    +2

    Blessing in disguise. Don't travel Air Asia.

  • toniyellow on 15/11/2018 - 11:21
    +1

    You can get the airport taxes back if you don't fly (this is not a huge amount though)

    You have to wait until the flight departs, and put in a request, and in my experience follow up with customer service a couple of times because they will take weeks to get around to it.

    Here is something about it https://support.airasia.com/s/article/If-I-do-not-wish-to-fl…

    • Peck on 17/11/2018 - 11:59

      100% correct. You will probably get about $60 back per leg, and so that will ease the pain! a big portion of sale fares is fees and taxes.
      What I would do if I were the OP:-
      1. Book an earlier date one-way flight Syd- Kul.
      2. Then use your current Kul-Syd booking to get back to Aust.
      3. Then claim a refund on Syd - Kul that you already have booked.
      It changes your holiday dates, but you won't lose many $'s

      Also another tip re AirAsia. I always book each leg individually. It may also cost a few dollars less, but mainly it gives more flexibility.

  • tanksinatra on 15/11/2018 - 12:02
    +1

    I did that exact same mistake once. It feels pretty dumb.

    I asked my airline to swap the dates but they treat this as two cancellations with all the requisite fee's and T&C's.
    Because I noticed my mistake immediately and called them straight away, my airline (Virgin Australia) gave me full credit and waived any fees and I rebooked the correct flights.

    I would try to call them directly and explain the situation. Bear in mind that Air Asia is a no-frills budget carrier.

    • boomramada on 15/11/2018 - 13:43

      Virgin Australia has a 24hr policy on errors, but AirAsia doesn't :)

  • klonky on 15/11/2018 - 12:30
    +2

    Is it possible to change your KL to Sydney flight and then just book a one way Syd to KL? More money but might be better than just forfeiting the ticket

  • iforgotmysocks on 15/11/2018 - 13:58

    Whoops

  • WreckTangle on 15/11/2018 - 22:26

    What did they say when you called them OP?

    • [Deactivated] on 16/11/2018 - 23:14
      +2

      This guy who said his name was Tony just said thanks for the money.

  • bobbified on 16/11/2018 - 10:44

    I've never booked with Air Asia before, but when you selected a KUL <> SYD return ticket, doesn't the displayed price change from AUD to MYR?

    Admittedly, I've done it a couple of times before on other airlines (usually on a mobile device) and it's the different currency that's alerted me to the fact (before I've paid).

  • chumlee on 17/11/2018 - 12:04

    Give the ti kets to your mum and she can visit you

    • Peck on 17/11/2018 - 13:05

      You can't change the names, and also there are 3 tickets.

  • harthagan on 17/11/2018 - 14:03

    Not sure if anyone has suggested it but… can u claim it on travel insurance?

    I know its a long shot not to mention probably illegal but i daresay it may be the only way to recoup your money. It would boil down to how significant the money is to you.

  • Lunarboogie on 18/11/2018 - 10:30

    Airasia is great for cheap flights (once paid $70 from SYD - KL) but not when you need to make changes. Chalk it up as a lesson learnt and always pay extra attention when booking with them in future.

  • myusername on 19/11/2018 - 14:31

    airasia = red flag

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