Hi all,
I just want to post this here to see if anyone had had any similar experience and how was it resolved or is there anything i can do in this
I recently decided to move to another location due to family reason and where we moving into, the landlord is kind enough to have NBN ready set up, we dont need to do anything beside transfering the contract name.
So on 11.11,i called TPG customer line to organise the cancellation of my ADSL 2 +. I was surprised by the 30 days notice but since it probably my fault for not checking these information first so i told them I'll pay until the end of 30 days notice. Another $22 ontop of what i have already paid for the month.Cancellation date to be on 12.12.2018, i have confirmation email too.
For some miracle reason, my internet went off on the same date 11.11. I thought there might be some issue in the area but TPG service interruption tools showed everything is working fine. I called their technical service a day later just to find out my internet service isnt connected. After 30' on the phoen and kept on asking why they had my internet cut off on 11.11 but 12.12, the person told me they would look into it and call me back. Just 10' after that call, my wife message me to let me know the internet is back on. Coincidence yeah?
2 days after, i received a call from TPG call centre to advised that they want to get a technician to come on site and check on the issue. I advised them that my internet is fine now and there is no need for the technician.
the person o nbn the phone was somewhat surprised and said she would cancel the appointment then. 3 hours after the phone call, my internet went off for the second time. I was p#@$ed and thinking that TPG must be playing on me.
I planned to call them this morning to see what is happening now and before i have a chance to do so, i recieved a call from the same TPG person from yesterday. She said she trying to schedule the technician appointment for my internet issue. I was furious because it appears they are doing some shady things since i tried to cancel my service and the technician coming on site to disconnect the MDF connection of which i paid $90 for them to connect initially.
Sorry for the long post :(
Have anyone experienced such issue?
UPDATE: so the technician was supposed to come by yesterday afternoon to check on the connection. He reported back saying that the external line fallen and it would required more than 24 hours to fix it. Checking with my neiboughs who are on TPG ADSL too and their internet is still working fine.
Later last night, i tried to reset the router and some how i got internet connection… for 3 hours. It's off again.
I highly doubt it. That is one wacky scenario.