So about an hour ago I got 2 system-generated emails telling me;
"Thank you for ordering with David Jones Online. On this occasion, we're sorry to advise we are unable fulfil the item(s) in your order."
I was upset; strangely enough, I wanted the things I had ordered. So I called customer service and this is the summary of what they told me:
- This is a normal event - just today the staff member had put through over 200 refunds because items were out-of-stock.
- They (the staff member) personally do not buy online (and neither should I) because the David Jones website stock numbers are so unreliable - they only buy from a store.
- If I wanted the items I had just purchased, then I would have to call around the stores myself and try and find stock and then explain the situation to them.
Just wow.
Out of interest, I thought I'd do a poll, to see how this has or hasn't impacted OzBargain members.
Why on earth is this the case? I thought that given it's 2018, stock levels can be tracked pretty accurately. Anybody got any insight?
4 years later and nothing has changed.
Multiple orders cancelled..