Charged for Foxtel Now Trial

Wombat22 on 25/11/2018 - 13:22

Hi,
I signed up for a Foxtel Now trial a few days ago, with the assurance of receiving a free trial period of 2 weeks, and then no payment if cancellation within the 2 weeks.

After going through the sign up process with it continually stating I'll have a trial, and then also AFTER putting in my payment details, it still said "Try 2 weeks free with all packs" and "^Total reflects the amount you'll pay on the first month after your trial or offer ends.". I noticed the next day I had a charge of $104.

I have been contacting their support by Twitter, although have been unhappy with their responses. All they want to offer is $104 in account credit and stating they won't refund me.

Twitter support screenshots:
https://imgur.com/a/qHJd2ED

What would be the best thing to do?

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Comments

  • toniyellow on 25/11/2018 - 13:40
    +10

    On the free trial page today at the bottom it says "Foxtel Now free trial only available to new customers"

    As you admitted to them, you are not a new customer…..

    Unless you have proof that on the day when you signed up they didn't have anything on any of the pages you agreed to that said that, I would say their advertising was not misleading, you just didn't read the fine print. So take the free credit.

    • whooah1979 on 25/11/2018 - 14:29

      As you admitted to them, you are not a new customer

      Are you suggesting that op is trying to take advantage of free trials by using disposable email address? Rinse and repeat for an unlimited number of free trials.

    • HighAndDry on 26/11/2018 - 14:13
      -1

      I mean, it's not just that Foxtel wasn't being misleading, rather it's OP that was deliberately trying to deceive Foxtel.

      I do wonder - do people here not hold themselves to even remotely the same standards they hold businesses? Here we have OP lying to Foxtel, failing, and then having the temerity to blame Foxtel for catching them in a lie.

      Just wtf?

  • imolared on 25/11/2018 - 14:30
    +3

    Dispute with your credit card company?

  • o53djz7qTPY4der on 25/11/2018 - 14:58
    +2

    You played the game and lost. You know it, Andie knows it and we know it.

  • Davo1111 on 25/11/2018 - 15:13
    +7

    lol, they caught you

    • Baysew on 25/11/2018 - 15:31
      +2

      ..and now that the trial is over, they have found you guilty as charged $104.00.

  • spersephone on 25/11/2018 - 16:11

    You've put all the packs into your "trial"? It's a very expensive service if you're going to do that.

    How does a credit of $104 help you though? If you thought you were trying it out, and realised you don't want it, you can't use that credit for anything but what you've said you don't want.

    • Wombat22 on 25/11/2018 - 16:26

      Not wanting the credit, trying to get them to refund

      • spersephone on 25/11/2018 - 16:30

        Yes I understand that, my point is that giving you a credit isn't really going to make sense. If you wanted to use the credit for their service, you wouldn't be cancelling the trial. Because you are cancelling the trial, you won't want to spend that money on the service.

        I guess you could always use the credit for smaller packages over several months until you use it up. I had the lowest package once as it had a channel I wanted access to, so it was only costing me about $25 per month. I finally changed over to the proper Foxtel IQ and I'm still on the lowest possible package that suits me, but it's gone up to $29 per month. Still pretty good value, but I'm not interested in all the other stuff that they offer.

  • Wombat22 on 25/11/2018 - 16:27
    -3

    I realise I have posted this on OzBargain, where it would be common to cheat out trials. But those 3 trials have actually been used within the last 12 months. Just over a period of time looking at what content is for offer

    • Davo1111 on 25/11/2018 - 17:14
      +4

      If this was a warning to others to let them know they're clamping down on "free trials" then yeah we would understand..

      The point is though, you've tried to bypass a system and got caught. You have no legal standing and they're well within their rights to charge you.

    • HighAndDry on 26/11/2018 - 14:16
      -1

      I don't get your complaint. The Free Trial is explicitly for new customers. (Not new emails, new credit cards, etc - new customers). You know you're not. You didn't get the Free Trial, even though you tried to get it by lying to Foxtel to get it.

      You've BEEN CAUGHT IN YOUR LIE - how is this anyone's fault but your own?

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