PayPal - Chargeback fees dispute (advice needed from other sellers)

Hi all,

Buyer purchased download token from eBay / using PayPal. Later claimed it was fraudulent.

They have performed a chargeback - PayPal has taken the balance, of which I have come to terms with. Insult to injury is the additional fee they taking. Anyone had luck getting this waived - don’t want to waste my time with a call - just doesn’t seem fair If it is genuinely a fraudulent transaction through someone else’s PayPal account (by use of credit card or not), why a seller should lose out even more.

As it’s a game token, it’s not covered by PayPal’s update seller protection - feels their intangible update is extremely limited.

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Comments

  •  

    Definitely worth a call, I've always had more luck talking to someone than just going through the resolution centre. If you have a good history they may just credit the money back to you anyway. I think I've only ever lost one case and it was due to sending the item to a different address that they requested via eBay message (won't be doing that again). Digital goods will be different but still worth a try for this one and future reference.

  •  

    Yep - you've been scammed. I find this type of situation very frustrating. You should have printed and posted the token via a print out sent in a traceable envelope. The scourge of society rake through eBay looking for scam opportunities and they found you - an easy mark selling a digital only product with no physical distribution. It may be worth a phone call, I have successfully had negative feedback removed and had the necessity to provide a refund waived in recent months - where as a few years ago neither of these concessions would have been granted.

  •  

    Thanks - not losing sleep over the issue. Just feels a bit rich putting their hand out for fees after already losing on the product.

    I’ll give them a call tomorrow to try get it waived.

  •  

    You dont have a leg to stand on, no digital codes are covered for any reason.

  •  

    Issue them a refund through ebay - since he already got money back they should not charge you twice

    https://www.ebay.com.au/gds/Refunding-Items-Via-PayPal-Corre...

  •  

    Sucks man, I've had a scummy buyer do this as well. The item was only about $15 but PayPal slapped another $15 fee. I guess contacting them over the phone might give you a better chance but I ended up having to pay it.

  •  

    If you own a merchant facility at a business, the chargeback fee is $35. This is normal and is part of their terms and conditions when you sign up as a seller to accept it.

  • +1 vote

    Lesson learnt.

    Spoke to PayPal and they waived the fee as they can see it was a once off and never traded a digital good before.

    Sucks overall, but at least I’m not further out overall.

  •  

    I have been scammed twice recently on ebay for selling digital codes. Both time the buyer claimed their account have been stolen, and the transaction is not authorized by them. Luckily for the first buyer, I didnt sent the code immediately because I was at work and the code is at home, ebay cancelled the order before I can send the code. However second time I did send the code after several hours, and received the cancellation of order from Ebay next day. Both buyer have 100% positive feedback and over 100 feedbacks. It has become a really problem to sell digital codes on ebay, way too many scammers.

  •  

    https://www.ozbargain.com.au/node/236300

    Read my post on this kind of scam. You can get your money back with the help of FOS.

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