Bing Lee : Help us to understand "Manufacturer Warranty"

anonymoususer on 09/12/2018 - 16:51

Six months before we bought a Ninja from Bing Lee which has 1 year of Manufacturer Warranty and also purchased extended 2 years warranty which they call as "Back Up Plan". It was working fine until yesterday but now blades are not rotating/stuck so want to get the whole product replaced.

Since the product is still under manufacturer Warranty + their back up plan, I took the product to the Bing Lee Prospect store and the store manager confirmed and accept the faulty part (which is the blade) and he said they will contact the Ninja company and get the part replaced. However, this is very different experience one of my friend got as they purchased the product from "The Good Guys" (TGG) and TGG were able to give them whole product as replacement in store as it was also under warranty.

As I really do not just want the one part (blade) to be replaced…need whole replacement. Also, are such decisions whether to offer replacement product or part specific to the store only?

What should I do in this case?

Home & Garden Ninja

Related Stores

Bing Lee
Bing Lee

Comments

  • pais on 09/12/2018 - 16:55

    need whole replacement

    Do you need a whole replacement or want one?

    In general I would say anything that caused the blade to no longer function could potentially be classed as a major fault, but in practical terms I would suggest that if there is remedial action being offered that will resolve the problem at it's root cause in a timely fashion, then you're probably just whinging.

    • anonymoususer on 09/12/2018 - 16:59

      Sorry, what I meant by whole replacement is, is I need all parts (eg 1100W Motor Base, Pro Extractor Blades, jars/cups, lids) not just the blades.

      • SmiTTy on 09/12/2018 - 17:12
        +2

        Sounds like they've determined you only need the blades to restore the machine back to its original specification. If you needed all the other stuff to restore it to original working order then they'll need to replace those too, but doesn't sound like they think u do.

        Can't comment on your friends experience, it really depends on the root cause of the problem. If the root cause makes it cheaper to replace the whole thing they'll do that. The minimum they need to do is repair it to its original working order. That could be just repairing the part or replacing the whole thing… Up to them

      • dcep on 09/12/2018 - 17:26

        that's easier to give you a new one

  • Baysew on 09/12/2018 - 17:12
    +2

    1100W Motor Base, Pro Extractor Blades, jars/cups, lids

    Have they stopped working too?

  • Diji1 on 09/12/2018 - 17:22

    It's almost like it's waay to powerful for it's own good as it consumes 1100W to chop fruit just like a 100W blender does and it's shaking and wrenching itself to pieces.

    • [Deactivated] on 09/12/2018 - 17:42
      +1

      But how else do you unlock all the hidden nutrients?

      I know, maybe the hydrochloric acid in the stomach ?!!?

      • ATTS on 09/12/2018 - 18:25

        Always wanted to know how do they extract all the extra nutrients? And is it better than vaccum blender?

  • spackbace on 09/12/2018 - 17:43
    +2

     It was working fine until yesterday but now blades are not rotating/stuck so want to get the whole product replaced.

    Bingo

    Stop feeling so entitled. Buy a new one if you want it all new and shiny otherwise just accept the fact it works.

  • bloom on 09/12/2018 - 18:24

    Don't forget to make them pay for your gas driving to the store

Login or Join to leave a comment
Login Join