HotelsQuickly Cancelled Accommodation and Refuse to Refund What to Do?

[Deactivated] on 09/12/2018 - 18:24
Last edited 09/12/2018 - 19:07 by 1 other user

I booked a holiday in September for 3 weeks time in Europe using HotelsQuickly.

They seemed reputable at the time.

The hotel had free cancellation until end of December

I just got an that stated:

"This is a communication from HotelQuickly in reference to the hotel booking you’ve made with us.

We are very sorry to have to inform you that due to an unforeseen issue with our main provider which has affected many reservations, your booking for the accommodation dates of your planned stay has been canceled.

We fully understand how disappointing this situation is, and we deeply regret to put you in this position.

At the moment and while we are able to find a solution to this difficult circumstance, we can only offer you a refund in the form of a credit voucher for the value of your original booking that you can use for a future reservation. We will be contacting you again shortly."

Firstly I don't want a credit voucher I want a full refund.

Secondly their site has no listings at all for anywhere in the world. Looks like they have all been pulled. So a voucher is useless.

I booked on a credit card (Coles Mastercard) not sure if charge back is an option.

Or I would try to go through their Head Office and remand a refund.

What do you think?

Travel

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Comments

  • bloom on 09/12/2018 - 18:26
    +1

    You buy travel insurance? Might be able to swing this scam as a claim

    • [Deactivated] on 09/12/2018 - 18:28
      +1

      Yes, we have travel insurance through our medical indemnity insurance, I didn't think of that. I'll give it a go.

      • Nice one baby on 09/12/2018 - 22:24
        +5

        Don't bother with insurance. Just do a charge back and it will be approved. It doesn't matter when you paid them as the date the service was to be provide hasn't been yet.

  • bloom on 09/12/2018 - 18:28

    Also call the hotel direct to see whether you ever had a booking

    • [Deactivated] on 09/12/2018 - 18:29

      They said they did but it was cancelled yesterday…

  • NotJustChickenDinner on 09/12/2018 - 18:35
    +4

    looks like lots of customers affected.
    https://au.trustpilot.com/review/www.hotelquickly.com

    • bloom on 09/12/2018 - 18:37
      +3

      Hotel running quickly :)

  • Edeena on 09/12/2018 - 19:08
    +1

    Should have searched them before booking, seems like they've been doing this scam for a while.
    https://www.tripadvisor.com.au/ShowTopic-g1-i12290-k11147567…

  • thatonethere on 09/12/2018 - 19:44
    +4

    Maybe try a chargeback on your credit card. Been a few months but never know.

  • sw0rdy on 09/12/2018 - 21:11
    +1

    I'm in the same boat. I raised a dispute on paypal yesterday, if that falls through will do a chargeback on CC and/or claim on travel insurance.

    • [Deactivated] on 09/12/2018 - 21:19

      Do you have an excess on the travel insurance? I think mine was like $300 which makes it useless for this.

      • sw0rdy on 09/12/2018 - 21:49

        $100~ excess, but booking was over $2k..

  • gummibear on 09/12/2018 - 22:22
    +1

    Go with a credit card charge back. As far as I know once a bank initiates this the merchant has to prove they provided the goods or services. Obviously they have provided no accommodation, so they are unlikely to argue their way out of this.

    Perhaps someone else knows more about credit cards can comment also

  • Randxyz123 on 09/12/2018 - 23:13
    +1

    https://forums.whirlpool.net.au/forum-replies.cfm?t=2769762&…

    You’re not the only one. Call your credit card company tomorrow and the ACCC.

  • trustnoone on 09/12/2018 - 23:38
    +2

    we can only offer you a refund in the form of a credit voucher for the value of your original booking that you can use for a future reservation.

    Thats bullshit

    • try2bhelpful on 10/12/2018 - 07:44
      +2

      Completely agree with you. I would be looking at chargeback too.

  • garetz on 10/12/2018 - 01:56
    +1

    Chargeback is always an option.

  • [Deactivated] on 10/12/2018 - 13:02

    Filed for charge back - said it could take up to 6 weeks but will give me the funds back within 3 business days.

  • sw0rdy on 12/12/2018 - 07:23
    +1

    Just an update. PayPal ruled in my favour and have refunded the money back to my CC.

  • try2bhelpful on 12/12/2018 - 09:18

    Glad to hear, thanks for the update.

  • Gaz1 on 22/12/2018 - 17:07

    Looks like major issues with hotelquickly:
    https://www.news.com.au/travel/travel-advice/money/hotel-boo…

  • PAPower on 22/12/2018 - 20:01

    Hotel Quickly was on ACA yesterday. Bastards!

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