Woolworths Raincheck about to Expire. Not Enough Stock. No Raincheck Extension Issued.

barghunt1 on 17/12/2018 - 19:01
Last edited 17/12/2018 - 19:01

Raincheck about to expire. Someone I was with went to purchase items on raincheck but Woolworths did not have enough stock. Requested a raincheck extension and was told that they only issue one raincheck. The person I was with chose to purchase what they had because they didn't want to risk going to another store and not finding stock.

Can't remember if it was coles or woolworths but I've seen raincheck extensions happen previously so this may be a new policy for woolworths? Its not the customers fault that the store does not have stock. They haven't done anything wrong besides try to utilise a raincheck in the required period. The whole reason a raincheck is issued is because there was no stock to begin with. So it now seems up to customers to check stock levels? I believe the right thing to do is to extend a raincheck if store does not have stock available.

Food & Grocery

Related Stores

Woolworths
Woolworths

Comments

  • [Deactivated] on 17/12/2018 - 19:06

    Yes

  • spackbace on 17/12/2018 - 19:12

    It'll go on special soon enough, they always do.

    • barghunt1 on 18/12/2018 - 10:45

      Depends on the item.

  • singingwolf on 17/12/2018 - 19:22

    Next week

  • HighAndDry on 17/12/2018 - 20:12
    +18

    Its not the customers fault that the store does not have stock. They haven't done anything wrong besides try to utilise a raincheck in the required period.

    It's not anyone's fault, and the store hasn't done anything wrong by running out of stock either. A raincheck is a convenience feature, it's not a right or entitlement.

    • barghunt1 on 18/12/2018 - 10:48
      -3

      Rain checks are provided because there is no stock. Then when you go and use the rain check there is still not enough stock? It doesn't feel right.

      • HighAndDry on 18/12/2018 - 16:34
        +3

        It doesn't feel right.

        Okay, but that doesn't magically apparate stock out of thin air. Out of stock is out of stock. Stores make money by selling stock, they probably don't want to be out of stock either.

        • barghunt1 on 19/12/2018 - 11:39
          -2

          Sure neither the store nor the customer wants there to be no stock but let's find a solution in regards to the raincheck not just say no.

          • HighAndDry on 19/12/2018 - 11:44

            @barghunt1:

            but let's find a solution in regards to the raincheck

            Pretty sure the solution to something being out of stock at a store is to call up another store to check they have stock, then go and buy it from there. Again - rainchecks aren't a right, they're a convenience feature. They don't need to offer one at all, and certainly don't need to help you "solve it".

            • barghunt1 on 19/12/2018 - 12:37
              -4

              @HighAndDry: Its called customer service.

              • HighAndDry on 19/12/2018 - 12:38
                +1

                @barghunt1: It's customer service over and above what you're owed or entitled to. Is there a reason you can't call up the other stores? No? Then it's laziness on top of entitlement mentality. Sorry, I gots no sympathy for ya.

                • barghunt1 on 19/12/2018 - 12:57
                  -1

                  @HighAndDry: I never asked for sympathy nor said that I was owed or entitled to anything. Its funny how people try to use insults rather than address the context of the matter hand.

                  I don't think you actually know how rainchecks work because once its used even partially and I did indicate it was partially used, its gone. Have you ever tried to call a supermarket before? I have its quite difficult and they don't always answer cause they are often short staffed and busy. Better to deal with the store that your in and even then it can sometimes be hard to get a staff member to assist you.

                  I think if your going to comment on someone's post you should read it properly. I will not enter any further discussion with you on this matter.

                  • HighAndDry on 19/12/2018 - 12:59
                    +1

                    @barghunt1:

                    nor said that I was owed or entitled to anything.

                    Oh really? Then why does it seem that you think the store is doing something wrong by not extending it? This is from your OP:

                    I believe the right thing to do is to extend a raincheck if store does not have stock available.

                    Seems like you're the one who needs to read your own post property before contradicting yourself.

      • Ughhh on 18/12/2018 - 23:56
        +3

        You're talking like if the store owes you and your rights has been massively violated.

        Like stated above, rainchecks are not a right or an entitlement.

        • barghunt1 on 19/12/2018 - 11:25
          -3

          Are you right there? It actually sounds like your overeating and taking words out of context. From what I've gathered reading this thread is that the people are confused about rainchecks. I think the discussion so far has been quite good for the most part.

          • Ughhh on 19/12/2018 - 12:19
            +2

            @barghunt1: Overeating? Lol no my bmi is very good.

            If you meant overreacting… I don't how you came to that conclusion.

            What part about rainchecks do you think people are confused about?
            Stores don't need to legally offer you a "solution" to your expiring raincheck. It's not a guarantee to you in any way.

            • barghunt1 on 19/12/2018 - 12:41

              @Ughhh: Have you read the comments in this post though?

              (LOL at my typo)

              • Ughhh on 19/12/2018 - 21:18

                @barghunt1: Yes, I read this silly comment somewhere

                I believe the right thing to do is to extend a raincheck if store does not have stock available.

                While it would be nice if they did, they don't have to.

                • barghunt1 on 19/12/2018 - 21:54

                  @Ughhh: There's nothing wrong with including in your post your thoughts on how a situation could be handled. Its not "silly" nor do I feel "owed" or "massively violated".

                  @Ughhh: Have you read the comments in this post though?

                  I wasn't referring to my post with this comment. I was referring to the comments by others showing inconsistencies and confusion about rainchecks used.

                  SnoozeAndLose on 18/12/2018 - 20:02
                  Coles raincheck is better, can use it on all stores
                  i tried many time that they said only from the store that issue the rain cheak from

                  This person was told they couldn't go to a different woolworths store with a raincheck from another which was incorrect.

                  Brainwhacker on 18/12/2018 - 09:51
                  One month now and pretty much depends on the staff, mine was split after they ran out of stock

                  This person actually got their raincheck split when they ran out of stock. Kinda what I've been talking about.

                  SmiTTy on 18/12/2018 - 01:27
                  I've actually never had a problem using expired rain checks. In my experience they don't care… Just take one look and process it

                  This person used an expired one.

                  There are others. I think this could have been a good discussion regarding rainchecks which are a valuable tool and right up the ally of ozbargain but the insults were unnecessary.

                  • Ughhh on 20/12/2018 - 02:56

                    @barghunt1: Your first quote is about Coles, not woolies…

                    So unless there a written policy, it's basically like pricematching - at stores digression in regards to extending rainchecks, which is what your issue is, not whether it's valid at other stores.

                    Asking one of 'they're right' and accusing people of overeating is insulting too.

                    • barghunt1 on 20/12/2018 - 08:56
                      -2

                      @Ughhh: No the first quote is actually about woollies. I didn't include the entire thread but you can scroll down and read it if you like.

                      What I was trying to explain to you was that people have a variety of issues with rainchecks not just what I've talked about in my post. That's why I said people are confused and there are inconsistencies. This could have been a good thread but some missed the point.

                      Some over the top languages was used in your response to my post such as "owed" or "massively violated". Who uses that kind of language about a raincheck? My response to yours was regarding your reaction and not in the same league as your language. If you felt insulted by my response that was not my intention.

                      You could be a troll just trying to get an unnecessary reaction from someone so I should probably stop responding to you.

                      • Ughhh on 20/12/2018 - 12:44
                        -1

                        @barghunt1: What you quoted first in your previous comment

                        SnoozeAndLose on 18/12/2018 - 20:02
                        Coles raincheck is better, can use it on all stores

                        Then you said

                        No the first quote is actually about woollies.

                        What I said in my first comment

                        You're talking like if the store owes you and your rights has been massively violated.

                        Note the word like.

                        Who uses that kind of language about a raincheck?

                        What kind of language should be used? This is English, English words to describe how you come across.

                        Lol over the top?? Same could be said with your expectations to woolies and replies to people.

  • qwerty on 17/12/2018 - 20:13

    Was it a common item thats always on special or something they ran out of and wont restock ?

    • barghunt1 on 17/12/2018 - 20:16

      Neither. It's a regularly stocked item that as far as I am aware, as I was not purchasing it, is not always on special.

  • kizashi on 17/12/2018 - 21:05
    -2

    This is very silly. Woolworths and coles seem to not be very customer friendly when it comes to rainchecks. Limit numbers to no more than 6. They do more harm to reputation by not being fair. Seems to depend on staff member, but if on special and prepared to sell and advertise price, customers should have an opportunity to buy it.

    • AdosHouse on 17/12/2018 - 21:38
      +9

      The customers did have an opportunity to buy it, until it sold out.

      • kizashi on 17/12/2018 - 21:41

        Yes, but if advertised should be able to buy it. Why should some get it and others not.

        • AdosHouse on 17/12/2018 - 21:45
          +12

          Because that is how first come, first served works.

    • payton on 17/12/2018 - 21:55
      +2

      Limit numbers to no more than 6

      found the dirty daigou

      they're already doing you a favour by giving you a raincheck, at all

      • kizashi on 17/12/2018 - 21:57

        No baby formula here!

  • whooah1979 on 17/12/2018 - 22:01

    Are customers required to pay deposit for rainchecks?

    • kizashi on 17/12/2018 - 22:02

      Not sure if serious question, but no. Just have 28 day expiry.

      • whooah1979 on 17/12/2018 - 22:19
        +3

        So rainchecks are provided by the supplier for free as a gesture of goodwill. Asking for an extension doesn't hurt, but don't take it personally when they say no.

        • kizashi on 17/12/2018 - 22:25

          Raincheck is provided by store and not supplier. They are a marketing promotion to get you into the store. Supermarkets are large and therefore buy items using their bargaining power. Sometimes, specials are through promotion that supermarkets have been able to get from supplier. But, they do not sell items at a loss, so no need to think/feel sorry for them!

          • whooah1979 on 17/12/2018 - 22:29
            -3

            @kizashi: A supplier of goods and services includes may include entities like Woolworth and Coles.

            • kizashi on 17/12/2018 - 22:32

              @whooah1979: Do not know whwt you are on about??? Supermarkets are retailers. Food companies are suppliers. That is how it works. No more silly questions please.

          • whooah1979 on 17/12/2018 - 22:33

            @kizashi: It's not about feeling sorry for anyone. They provide a free service which they may discontinue at any time. There is no right or wrong.

  • SmiTTy on 18/12/2018 - 01:27

    I've actually never had a problem using expired rain checks. In my experience they don't care… Just take one look and process it

    • alvinmk on 18/12/2018 - 07:36

      My most recent expired rain check experience was honoured but the staff told me that they don't have to sell me the item.

  • Cheeper on 18/12/2018 - 01:40

    If an item is being discontinued staff are not to issue a rain check for it. Standard policy…
    AFAIK staff usually are unaware if an item is being discontinued, so how can they to know if they should issue a rain check or not?
    I am not sure if the item the op was after is a discontinued line or not … just explaining what happens because I have encountered this situation myself. It sounds like it may be a discontinued item?

    • barghunt1 on 18/12/2018 - 10:39

      Not a discontinued item. Refer to my comment above.

    • alvinmk on 18/12/2018 - 12:59

      I have a current raincheck which expires in 1 week or so. I went to Woolies when the Kleenex 30 roll offer came out and this Woolies did not receive any, so i asked for a raincheck and was given one. However on the several times I came back to check, there was no stock of the 30-roll version.

      I will ask for an extension (try)

      • barghunt1 on 18/12/2018 - 15:18

        It couldn't hurt to try. Let us know if your successful.

  • Belistic on 18/12/2018 - 08:25
    +1

    Woolies rain checks used to last 12mths, which was good….

  • Micko179 on 18/12/2018 - 09:17

    Do you want to borrow my tissue? It's not Woolies fault so many customers decided to come in & buy it!

    • barghunt1 on 18/12/2018 - 10:40

      No need to be like that.

  • Brainwhacker on 18/12/2018 - 09:51

    One month now and pretty much depends on the staff, mine was split after they ran out of stock

    • barghunt1 on 18/12/2018 - 10:42

      It would've been reasonable to be offered a raincheck extension on the remainder due to them running out of stock but told no.

      • Brainwhacker on 18/12/2018 - 19:49

        Did you try the supervisor?

        • barghunt1 on 19/12/2018 - 11:30

          There was a discussion between three staff members about the situation but unsure what their ranking was.

  • barghunt1 on 18/12/2018 - 10:59

    Good discussion with varying viewpoints so far though there seems to be some confusion and inconsistencies around how rainchecks are meant to be used.

  • TransportPosters on 18/12/2018 - 14:26

    Sounds to me like Woolworths isn't interested in getting more stock of that item, there may not be sufficient local or national demand for it, and sounds like you've been waiting a long time. Sadly, some things don't come back to a store sometimes and you have to start thinking about an alternative and/or to pay more for it.

    • barghunt1 on 18/12/2018 - 15:15

      What the product is was irrelevant to them. They just weren't willing to issue a new raincheck and that was it. It was basically go to another store before the rain check expired and see if they have stock or just buy what we have and lose the remaining items of the raincheck for which we don't have stock.

  • Zachary on 18/12/2018 - 19:30

    What's a raincheck?

    • whooah1979 on 18/12/2018 - 19:45

      It's a baseball ticket thing.

      • Zachary on 19/12/2018 - 05:19

        Don't even play or watch the sport so I have no idea as to what references you might be onto….

    • alvinmk on 18/12/2018 - 23:22

      @zachary You request a rain check from the supermarkets when the item they are selling (usually on sale) has run out of stock. The rain check will state the quantity, item description and very important, the price of that item. Woolworths rain check is now only valid for 4 weeks from date of issue. Hope this helps,

      • Zachary on 19/12/2018 - 05:23

        Well if it's run out of stock, quantity would obviously be zero, item description should be correct enough unless you wanted some correction on the details or want further clarification and the price is usually the same until the market or sale period, changes…..

        If sale item has out of stock item, you would then be special ordering it in or ask the ETA of said item for next stock replenishment……

        • kiitos on 19/12/2018 - 13:42

          No, the quantity is how many items the customer receiving the raincheck wants to buy.

          • Zachary on 21/12/2018 - 22:55

            @kiitos: Oh so it's kinda like a back order then?

            • barghunt1 on 22/12/2018 - 08:27

              @Zachary: Not a backorder.

              When you go to the store to purchase a discounted item from the catalogue only and they have no stock, you go to a customer service person and ask for a raincheck. They will first double check there is no stock ie. on other shelves or out the back and then if still no stock they will fill in a raincheck form. The raincheck form includes current date, product name, quantity requested up to 6 and that days discounted price from catalogue. You have about a month to use it where you can go into any store for that chain and purchase stock of the item at that reduced price on the raincheck. The idea is that they may run out of stock during a catalogue special but stock should return to normal levels when not discounted so you can get at a later date at the discounted price but that doesn't always happen.

              • Zachary on 22/12/2018 - 13:05

                @barghunt1: Ohhhhhhhhhh……thanks for explaining….

                ….so I could do this raincheck for any store(even online ones, do they do rainchecks or is it only brick and mortar stores?) if they don't have stock of a particular item I want, and then when they do have it instock but the price has been jacked by another $100 or something, I could use the raincheck form to haggle and purchase the item at the original discounted price that's $100 less?

                So effectively a raincheck is a temporary price locking contract for out of stock items?

                • Ughhh on 22/12/2018 - 13:30
                  -1

                  @Zachary:

                  ….so I could do this raincheck for any store(even online ones, do they do rainchecks or is it only brick and mortar stores?)

                  As mentioned earlier in the thread, rainchecks are not legal consumer right or entitlement. It's something a store may offer as goodwill, at the mangers disgression, similar to price matching.

                  Woolies and coles are 2 that do rainchecks, but even then, it's not applicable on every sale product. To save yourself the embarrassment, it's best you check out the T&Cs on their website yourself so you are not mislead.

                • barghunt1 on 22/12/2018 - 16:55
                  -1

                  @Zachary: The raincheck process I described in my previous comment applies to coles and woolworths only. I should've made that clearer in my post. They only offer rainchecks on catalogue items. If you go instore and see a special that's not in the catalogue they will not offer you a raincheck. Coles and woolworths are the only two stores that I'm aware of that offer rainchecks. It would be interesting to know if there are any others out there? If we are talking supermarkets then I know that IGA doesn't.

        • barghunt1 on 19/12/2018 - 13:47

          So when you get a raincheck at Coles or Woolworths they will ask you how many of the item you want with a maximum of 6 you can request.

          Also if you ask the staff on the floor when stock is coming in they will often tell you when they are expecting their next delivery of stock in general but they won't actually know if what your after is coming in. They will say something along the lines of "Where expecting our next delivery on such and such day and you can come in a see if we've got in what your after"

  • SnoozeAndLose on 18/12/2018 - 20:02
    -1

    Coles raincheck is better, can use it on all stores

    • alvinmk on 18/12/2018 - 23:23

      No different from Woolworths rain check. You can redeem at other stores too

      • SnoozeAndLose on 19/12/2018 - 05:47

        i tried many time that they said only from the store that issue the rain cheak from

        • victorwilson on 20/12/2018 - 00:46
          +1

          I've used Woolworths rainchecks from stores in different states and they've been accepted every time.

  • cloudy on 19/12/2018 - 19:22
    +1

    1st world problems?

    • barghunt1 on 19/12/2018 - 21:26

      Totally but this is a bargain website so where else are we going to talk about these things.

      I wasn't expecting extreme comments like owed, entitled or massively violated to describe this situation, none of which I actually feel. That's the internet for you.

  • onlyletters on 19/12/2018 - 19:30
    +1

    Try another store, you found a shit one.

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