American Express Travel Credit - Reissue Once It Has Expired

Lpointsandbargains on 21/12/2018 - 10:45
Last edited 21/12/2018 - 10:46

Hi all,

I have an American Express Explorer card which comes with $400 travel credit every year and it does not rollover. I got my card in December couple of years ago and therefore made the wrong assumption that travel credit expires end of the year (as opposed to the anniversary date of the card).

Has anyone had any experience in getting the travel credt back once it has been forfeited? I have already tried contacting customer service and the response was a big NO. They say, the 'system does not allow'.

My travel credit expired on 5-Dec-2018 (16 days ago).

Thanks.

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Comments

  • brokenglish on 21/12/2018 - 10:53
    +2

    Tough luck. Lesson learnt.
    Keep contacting AMEX CS again until you get the kind/powerful one. Like keep doing it! You have nothing to lose here.

    • pointsandbargains on 21/12/2018 - 17:03

      Thanks brokenglish. Lesson learnt indeed.

      • brokenglish on 21/12/2018 - 17:04

        The travel credit is basically your annual fee. They want you to spend it on their products.
        Please keep trying!

        • pointsandbargains on 21/12/2018 - 17:06

          Do you think if I ask them to cancel the card, they would be more lenient about their so called inabilty due to system policy?
          Because in all honesty, it is disappointing and a good sum of money.

          • brokenglish on 21/12/2018 - 17:06

            @pointsandbargains: That's the last resort man! They might cancel your card and not give you anything at all 😂
            Try the live chat! You need to login to the web portal!

            • pointsandbargains on 21/12/2018 - 17:09

              @brokenglish: Yes and it will be a hassle. That means I need to redeem all my membership reward points etc and use the new travel credit immediately (or a 30 days grace period) which I don't intend to.

              I tried the live chat couple of times earlier and entered "Travel Credit Expiry" in the subject. The auto-response was "All our customer service officers are busy…" lol. I should enter "Cancelling the card" in the subject maybe then they would at least wouldn't want to be so busy.

  • hashtagbargain on 21/12/2018 - 16:29
    +1

    They usually give you a 2 weeks grace period. I've had to it extended once before, was given 2 weeks. Keep persisting, you may get lucky.

    • pointsandbargains on 21/12/2018 - 17:04

      The only difference in my case would be that the travel credit has already expired and the new credit has started appearing. Although that shouldn't stop them from restoring the old one. It's $400. If it was $40 I wouldn't care (ok, maybe I still would).
      I will call them again. It's disappointing when your loyalty is not valued.

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