Just got an SMS from Telstra saying I was getting 35GB bonus data every month until I get a new plan to thank me for being a loyal customer and to encourage me to stay with Telstra. I’ll now be getting 45GB per month for $40 which seems pretty reasonable. Contract expires next month.
Anyone else in the same boat who hasn’t received the same SMS should try their luck with the online chat. Link
I've been getting screwed by Telstra for years never had them pro actively try and give me a decent deal lucky you.
I live off grid and rely on Mobile Data and have been paying through the nose for a service that drops out more and more. Have been paying $150/month for 60Gb eventually it went to 80gb. Recently i had to go back onto another 24month contract $80/80Gb/Month Getting closer to being acceptable but i've been paying a premium for so long it would be nice to be able to get a decent deal for something most take for granted.
ok had my whinge :D
You should try wrangle some complaining through the resolutions line to see if they can keep you unshaped (assume you on the wireless broadband deal).
Whilst not off grid, I have no option but to use wireless as NBN is coming to the area and as a result Telstra weren’t increasing adsl slots nor was any other providers. Telstra came to the party (keep paying a high rate - $115 with Telstra platinum support, and they would unshape me along the way until new services were around) given that my usage is around 300gb a month. I will disclaim this was on the back of already having a cable plan with that much usage (and moving into the area). Just saying - have a bit of complain to either reduce price or work out more usage :)
Thanks for posting! I've been out of contract for a few months and they didn't run a "health check" at the end of my contract so I'm chatting with them now.
Far out that's not a bad deal. Seems like they are getting pretty serious with their data allowances and keeping customers.
They better be after all those outages and downtime throughout 2018 😂
TBH it just seems like they cop a lot more publicity unlike when a competitor like Vodafone goes down.
I thought I’d try my luck on one of our my plus plans ($50). Unless you receive the message or want to recontract, they can’t do anything.
(This was via online chat)
I tried the same, the offered me a $10 discount which I accepted instead.
Nice - I already had loyalty discounts; so assume no offer for me for further discount.
I also have loyalty bonus and mobile credit so was staying on the old BYO plan out of contract, but chatted with them yesterday and when I asked if I could get the bonus they are advertising on https://www.telstra.com.au/deals/bonus-data-bestowal-35gb they agreed to add it, no recontracting.
do you remember the name of the agent you live chatted to? Been trying, and no luck
Sorry I didn't save the transcript. It is not showing on my account yet either.
Looks like they are just catching you up to current day plans. The current equivalent Telstra plan at JB Hifi is $45 a month for 50gb so yours is a tiny bit cheaper for a little less data.