Hey guys. I need some serious help.
Someone stole my brand new iPhone XR straight from Vodafone store. So as soon as I signed my brand new 24 months contract with Vodafone, the guy dealing with me with in to do some work and I started looking around the shop leaving the unopened box on the table of the store. Out of nowhere, a random guy walked in and took the phone (well I didn't see that myself, one of the customers told me so).
Then I told the store guy about this and he said that it's my fault that the phone which I was supposed to get was stolen from the Vodafone store. Unfortunately I didn't opt in for insurance. They have asked me to file a police report.
P.S. Given a replacement device by Vodafone