Strandbags Willing to Repair Suitcase but Asking Me Return Later As They Don't Have Space at The Moment

Hi everyone.

Just wanted your opinion on the following:

I purchased a suitcase from Strandbags about 6 months ago and the hinge has started to fall apart.

I took it back to the store and they said they should be able to repair it - great! Except, they refused to take it as they have run out of space.

They told me to come back on the 16th of January and they will be able to help then. Surely they will sell as least 1 suitcase, they will restock from out the back and then there will be room?

Is this an acceptable response?

Thanks Everyone :)

UPDATE: They're giving me a refund. I'll bring the suitcase back over the next few days.

Poll Options

  • 6
    Acceptable
  • 23
    Unacceptable

Related Stores

Strandbags
Strandbags

Comments

  • +6 votes

    Tell them if they can't take it and repair it in a timely manor, than you will just take a refund now. I would imagine a case hinge is a major fault.

  •  

    get a refund

  •  

    That means there's probably a shitload there (or about to be sent off) for repairs.

    Refund!

    What luggage did you get (so I can avoid in future)?

    • +1 vote

      Samsonite Octolite

  •  

    Update: They're giving me a refund. I'll bring the suitcase back over the next few days.