Never Ever Sell Goods on eBay

Barbequemilk on 02/01/2019 - 23:13

Guys, just let you know never ever sell an item on ebay, i listed my item as "for part and not working condition"
I clearly mention in the description the item not working, yet the buyer requested a return for not as decribed and All SNAD cases no matter what the reason or the circumstances is an automatic refund. Meaning buyers can buy 10 non working listings, keep the one that happens to work and return the other 9 on the seller's dime.

Id rather deal with the triads, the mafia, and the yakuza - at least they have HONOR.

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Comments

  • JimmyF on 02/01/2019 - 23:23
    +28

    ok

  • Sunny84 on 02/01/2019 - 23:40

    I sold and posted some bose headphones on Ebay the other day and today the buyer marked the item as not described/missing parts "micro USB cable" requesting a refund but it didn't trigger an auto refund?

    • Barbequemilk on 03/01/2019 - 06:13

      When buyer open SNAD case,ebay will always auto win the case for buyer no matter how hard you explained it to ebay.

  • jlim87 on 03/01/2019 - 03:03

    How old is your eBay account and what's your selling history like?

    • Barbequemilk on 03/01/2019 - 05:43

      I have my ebay account since 2008 and i have 148 positive feedback, this is my first time i had to return/refund buyer for item that i listed "for part and not working condition"

  • EightImmortals on 03/01/2019 - 07:15

    What's SNAD?

    • Barbequemilk on 03/01/2019 - 07:24
      +1

      SNAD stands for Significantly Not as Described.

  • o53djz7qTPY4der on 03/01/2019 - 07:51
    +1

    The real question is: Do you have honour?

  • MattwasHere on 03/01/2019 - 08:09
    +3

    Can relate, eBay's return policy is a sh*t house for independent sellers. Fees included.
    "for part and not working condition" is just that, no idea how they won that case especially if you defined it was for parts or broken.

  • whooah1979 on 03/01/2019 - 08:35

    i listed my item as "for part and not working condition"
    the buyer requested a return for not as decribed

    An SNAD is allowed when the item received is different to its description.

  • pegaxs on 03/01/2019 - 09:14
    +4

    Id rather deal with the triads, the mafia, and the yakuza - at least they have HONOR.

    Hahaha… right. These are the same organisations that happily kill each other and kill higher up members so the they may get promoted? The same organisations that are involved in human trafficking and drugs? The same organisations that are involved in racketeering, money laundering and intimidation??

    Dude, you been watching too many movies. As someone who has spent time working in and around mobsters at a casino, your view of them being honourable is misguided.

  • Paladin2015 on 03/01/2019 - 09:42
    -4

    I experienced similar thing. Sold a Galaxy S6 dead screen Mention that for part and as condition pictured.
    Buyer fix the display and demand the username and password to factory reset the phone, Otherwise, they want to return and ask for refund. It's under my brother google account and he does not want to share his username and password.
    Ebay support advise me to work with buyer or else return and refund. Ended up I have to pay return postage and refund and throw to the bin.
    Pretty bad experience.

    • Barbequemilk on 03/01/2019 - 10:29
      +2

      it's a fairly simple, just two things to remember when you list and sell on ebay

      1- Ebay has full control of your item and the money, and they will do whatever they feel is necessary to keep the buyer coming back, to make money, for ebay

      2- Sellers are disposable, plenty of them, and a constant new supply, they have really little to no value to ebay,

    • Axelstrife on 04/01/2019 - 02:37
      +1

      I'd do the exact same thing.
      Just because it's broken for you doesn't mean a more knowledgeable person with the skills to repair it should have to deal with a second issue NOT listed in the description.
      listing for Parts not working doesn't mean you don't mention it's google account locked.

  • Melb69 on 03/01/2019 - 09:55
    +3

    I have come to realise that Ebay is not really great for selling unless maybe you start off at 99c. The fees cut into your overheads. If a buyer can just get a refund like that without the seller having re-course for review its not that great.

    Gumtree is a shocker as well. Low ballers and tyre kickers, and time wasters. Would say I get a few sales, but hard work. Great for only if you want to off load stuff for pretty much a few dollars for what it is actually worth. In my experience.

    Someone should start up a new market place. I think Facebook market place is ok, but still a lot of tyre kickers. Free listing. No fees.

    • Barbequemilk on 03/01/2019 - 10:34

      Yes, that what i thought about it, someone should start build new market place similar to ebay with fairness policy for seller and buyer

    • swapsey on 03/01/2019 - 11:33
      +2

      I have never understood this time waster thing people say on gumtree in their ads. NO TIME WASTERS. What does that even mean? If I am looking to buy what you have I will be using your time and asking for a better price. It's time well spent.

      Set a higher price to start than you want. If you set the price you want then expect people to bargain. That's what we do on bargaining marketplaces like gumtree. I will not apologise for asking for a sharper pencil and I don't see it as time wasting. The seller who refuses to bargain is wasting our time reading the ads. /rant

      • Barbequemilk on 03/01/2019 - 11:58

        Time wasters/tyre kickers in my opinioin are ones who:

        *Do not have any genuine intention of buying the advertised goods.

        *Are interstate and have no intention of ever coming to inspect but make an appointment anyway

        *People who makes millions of enquiries on a goods (extra photos, video, etc etc) but are only sticky-beaking and have no intention of buying it, and basically want to deliberately want to run you around (for the fun of it)

        I dont think there is any problem with a genuine, cashed up, potential buyer making what ever enquiries they need to assertain that the goods are suitable for their purpose. I also dont think it is unreasonable to have to cancel an inspection (as long as they dont want you to hold the horse beyond that date) as long as the seller has been contacted and a reason given- I personally dislike emails informing a seller of a cancellation, I prefer a phone call so both parties know whats happeneing.

      • Melb69 on 03/01/2019 - 12:18
        +1

        Buyer : Is this item available. Seller: Seller states in description if still listed item still available. So yes available.
        Buyer : Is price negotiable? Seller: Says yes as expecting it from gumtree buyers. That's expected.
        Buyer: What is your lowest price? Seller: Well isn't it now the buyers call to make an offer. Am I asking to much if I have already put up a price that I want and the buyer wants a lower price that they come up with their purchase price.
        Buyer: Low balls.

        • swapsey on 03/01/2019 - 12:26

          What is low balls (that doesn't sound right)? If you set a price of $1000 for a second hand tv that you may have bought as floor stock in the first place I may say $600 is a more realistic price. Should we avooid setting our price if the seller has a fantasy price on their used item?

          • dcep on 03/01/2019 - 14:21

            @swapsey: move on, instead of lowball + lecturing him on fantasy price

            • swapsey on 03/01/2019 - 14:56

              @dcep: How are questions a lecture? Do you write these things in your ads on gumtree?

              • dcep on 03/01/2019 - 14:58

                @swapsey: you mean like, "Yo you'd be dreamin' for asking 1000 , here's my 600 take it or leave it" ?

                • swapsey on 03/01/2019 - 15:03

                  @dcep: No I mean like, "yo no time wasters and no low balls". Just take a minute or two to read back on the thread above to catch up with what we are talking about.

        • Melb69 on 03/01/2019 - 19:42

          Seller considers it way to low. Suggests another price. Which may or may not be alot closer to their original advertised price. Depends on whether seller wants to off load it.

          Buyer: Thanks anyway if seller wants to much. If buyer really wants it they counter off closer to the new requested price.
          Seller takes offer only if they feel its reasonable. Otherwise the seller just says Ill wait.

          What I hate about gumtree is that buyer sees the original listed asking price and description and still Fs it up. Oh its used. What I thought it was new. When clearly the item description and written info says used.

          So as soon as you buy something and use it for a few months its worth half or less then the price paid. Even though its in perfectly good condition and cant be brought new for anywhere near what the buyer wants to buy it for. Sure that's the reality of buying it new - depreciation. But really. If I knew I couldn't get it for a $50 when the item new is $150 or even $100 elsewhere used. That's a low balling and time wasting. Come on.

      • kk3 on 12/01/2019 - 17:04

        'No time wasters', in my opinion, means people who ask a lot of questions when they don't really want the item or are just doing it to annoy people, people who don't bother to give you a response back, and most importantly people who make plans with you to come collect an item only to not show up and not bother to leave you a message explaining.

        It's just decency.

    • Ughhh on 04/01/2019 - 01:02
      +2

      People are shit, as long as people exist, every market will be full of shit.

    • lgacb08 on 04/01/2019 - 19:42

      Sounds like you set your depreciation rate way below market expectations. Just take a serious comparison between ebay sold listing, subtract ebay And PayPal fees and you'll see the going price buyers are looking for is not that far off what you could get from ebay. I'd rather deal with ten lowballers than having just one out of ten ebay transactions going south and you end giving your item away for free plus adding a bonus on Auspost CEO pay checque. And that's not even mentioning you can't touch your money for weeks.

  • Some Human on 03/01/2019 - 09:57
    -1

    You want people to stop selling on eBay because you had a bad experience?
    Maybe I should start a thread telling people to never ever drive a car because I was involved in a car accident once.

    Seriously though, you should mention the item is not working in the title, “Not Working - OPs item - see description”
    Make your listings fool proof.

    • [Deactivated] on 03/01/2019 - 10:07
      +2

      Seriously though. eBay sucks for sellers.

      Nothing can be made fool proof because their CS is run by fools. They're there to read off a script even when the complaints require minimal discretion to come to a different conclusion.

      I've been the bad guy before where I thought I was short changed an item. I raised issue with seller and with eBay. Seller and I were mutually polite but since a ticket was opened, eBay intervened.

      I later found the item as it has slid under the fold of the box. eBay still took my "side" even though I was adamant I want the payment released to seller.

      It took a long time to explain to eBay and the verdict was ultimately "item not sent". Paid seller the roundabout way and waited for eBay's refund.

      It was my mistake the buyer ends up copping it.

      • Some Human on 03/01/2019 - 10:31
        -1

        I haven’t had any major issues in my 4-5 years of selling. Occasionally I’ve had INRs on low value letter items, but I just refund and move on.
        Maybe I’ve just been lucky, but I do go out of my way to list faults in the title and description. I’ve sold things as not working before and never had an issue. Eg. “NOT WORKING - Original NES - no cables, no controller”
        No problems.

    • Barbequemilk on 03/01/2019 - 10:17

      I just shared my bad experience, This is an outrage. For parts or not working listings are not in the same universe as new or functioning used listings and the same policies shouldn't apply to this unique segment.I also put not working condition, i repeat it 3 times in my description.

      • whooah1979 on 03/01/2019 - 10:34

        Did the item the buyer receive match the description from the listings?

        • Barbequemilk on 03/01/2019 - 10:53

          Yes, it completed match,seller claim the home button not working and the iphone cpu was hot, but as i mention earlier i listed this iphone for part and not working condition,i repeated 3 time in my description this iphone broken, can not turn on, selling for part, no return will be accepted. I have had argument with ebay CS and i won, then for second time seller claim for missing item, there is no missing item as i put it all together by myself.

          • whooah1979 on 03/01/2019 - 11:12

            @Barbequemilk:

            seller claim the home button not working and the iphone cpu was hot

            Was this description included in the listing?

            I have had argument with ebay CS and i won,

            How did you win the case? The only way win is for Ebay to close the SNAD in the seller's favour. Did that happen?

            • Barbequemilk on 03/01/2019 - 11:20

              @whooah1979: I didnt know if the home button and cpu got hot when put a new battery into the motherboard, because i am not that technical person, the only thing i knew the phone was dropped and from that moment it didnt work.

              Sorry for miss understood, i was mean i won an argument with ebay, i did not win the case.

  • foxmulder on 03/01/2019 - 11:57
    +1

    Hi selling items that have high risk of return you usually message buyer to be aware of item condition, you won't shipped until buyer confirmed they are aware of it.

    I know it hassle but still better than handling return item.

    Don't be discourage on just one return case.

    • Barbequemilk on 03/01/2019 - 12:02

      Hi there, Thank you, i should know this before i sold this phone, thank you so much for your tips.

  • Weezaveli on 03/01/2019 - 14:38

    What about loyalty ?

  • chumlee on 03/01/2019 - 15:03

    Mafia doesnt exist, it's just made up by Hollywood according to Italian organised crime gangs

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