iPod Touch Facetime Activation Error

onetwothreefour on 05/01/2019 - 14:39

Hi All,

I'm hoping someone more knowledgable than me can help fix an error with an iPod.

I am trying to use facetime or messages but I keep getting an error message when trying to set it up. I have googled for a fix but I haven't been able to find anything that helps. The advice online just says to make sure you are connected to wi-fi, which we are, restart messages or facetime, update ios to the latest version which we have, wait 24 hours which we have or contact Apple. This is a refurbished iPod so I cannot get complimentary support from Apple apparently.

The message I get says: Factime activation. an error occurred during activation. Try again.

I have contacted the seller who says they don't know how to fix it but will take it back if I cannot fix it but my first preference would be to fix it, not return it.

Anyone have any other suggestions?

Electrical & Electronics

Comments

  • Master Bates on 05/01/2019 - 15:28

    If it is refurbished it might be a hardware issue. Are you able to take a photo with the front facing camera?

    • onetwothreefour on 05/01/2019 - 15:32

      Yes, can take photos and videos with both cameras.

      • Master Bates on 05/01/2019 - 15:38

        Does FaceTime work on any other Apple devices on your WiFi network? If yes, this probably rules out a WiFi/Router setup issue.

        • onetwothreefour on 05/01/2019 - 15:40

          Not sure, this is the only Apple device we have. One of our friends has used messages when they were here.

  • coxjon on 05/01/2019 - 15:34

    Have you tried signing in and out of iCloud? I used to get a very similar error for Messages app

    • onetwothreefour on 05/01/2019 - 15:36

      Yes, even created a new account but it didn't work.

    • mskeggs on 05/01/2019 - 15:37

      This is worth a shot. I find the Apple account authorisation flaky sometimes

      • onetwothreefour on 05/01/2019 - 15:54

        Just tried this again. I think I will return it and get a brand new one. It's actually my daughter's and the only reason she wanted an Apple device was so that she could facetime her friends which she cannot do now.

  • onetwothreefour on 05/01/2019 - 15:37

    The battery doesn't seem to last very long too. I'm thinking returning it might be best.

    • thatonethere on 05/01/2019 - 15:39

      Yeah return it i reckon if the seller has offered

  • sixplusseven on 05/01/2019 - 16:28
    +1

    Are there any red numbers showing on the settings icon? I had this exact issue recently and needed to verify the email associated with the itunes account.

    • onetwothreefour on 05/01/2019 - 20:15

      No red numbers but how did you verify the email?

  • pantsparty on 05/01/2019 - 17:45

    Make an Apple genius bar appointment and see what they say.

    • onetwothreefour on 05/01/2019 - 20:15

      Do they charge? I don't have an apple store near me.

      • pantsparty on 06/01/2019 - 06:43

        I think they only charge if they need to make a repair.

  • bongom on 05/01/2019 - 18:54

    Previous owner may need to remove their associated devices in iTunes?
    https://support.apple.com/en-au/HT204074

  • WreckTangle on 05/01/2019 - 22:21

    Sometimes takes 24 hours to activate

  • fikrikusuma on 07/01/2019 - 20:08

    Have you tried logging in using another network? Here, several people not able to do that on certain internet provider

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