Hi - I was looking to update our Vuly Trampoline with a larger one and wanted to know if anyone has ordered anything recently from them (like in December/Jan) and received it ok.
Their Facebook page has been taken offline, noone is posting to their Twitter and Instagram (which is also filled with raging customers wanting to know where their order is). Ditto Productreview seems unhappy.
They say everything is fine…
They have their ups and downs.
They do tend to bounce back though
Better to buy in spring
OP better jump to it and get this sorted out.
Just buy it from a stockist and not from them direct and dont pay the full amount until goods in hand
I was going to buy a trampoline for my kids until I started reading things like this:
https://www.abc.net.au/news/2015-09-11/rise-in-trampoline-in…
Just can't bring myself to spend a few grand on a potential horror injury.
I'll ask Warwick when I see him next what he actually thinks of home trampolines
Dr. Teague "If you have multiple users on the trampoline, I would liken it to cage fighting,"
Lol
I ordered an Ultra trampoline before xmas and got it no problems. I actually had a great experience.
Check out their Google Reviews as well and see if there are people not getting their orders?
Be warned about their promotional gear. I received a "free" cover for my vuly lift and it has deteriorated to dust within 1 year. It is now haning in shreds. Common problem if you go by product reviews. Thing is they only give a 3 MONTH warranty on promotional items,so want to charge me over $100 for a supposedly new and improved cover.
They seem to be back online now, lots of responses to comments on insta from them
Have you attempted to contact them directly?
Barring that - I'd say that is a trifecta of reasons not to purchase from them.