Dell Laptop Warranty Expired Sep 2018. Am I Still Covered?

Hello
I bought a second hand laptop. Nothing is wrong with it. Checking just in case =)
Dell's warranty expired back in September 2018. Do you know how long is "reasonable time after purchase" for fixing it should something happen under our consumer laws? Anyone fixed anything using this solution? How does it work?

Thanks

"Under Australian consumer law, shoppers have a right to a refund, repair or replacement from the retailer for a “reasonable” time after purchase"

Comments

  •  

    Who did you buy it from? Refurbished units purchased from Dell gets their standard 12 month warranty.

    • +1 vote

      I am not talking about Dell warranty. I bought it off someone in person, not the shop. Dell's warranty expired. Just wondering how consumer law covers any repairs/replacements - how long is "reasonable" time after purchase?

      • +10 votes

        I bought it off someone in person

        Consumer law doesn't apply here; you don't get any kind of ACL (or other) warranty with private sales. Those are "as-is", aka you get what you see and that's it.

  • +9 votes

    Did you check if the screw head was stripped away?

  • -1 vote

    Aus consumer law only applies to australian owned and registered companies.

  • +1 vote

    Under Australian consumer law, shoppers have a right to a refund, repair or replacement from the retailer for a “reasonable” time after purchase"

    I bought it off someone in person, not the shop.

    Answer to your question right there.

  • +1 vote

    What did sell say when you asked them

  •  

    I've twice had issues just after warranty. Oven & washing machine. I contacted manufacturer instead of retailer I purchased it. Both occasions they repaired after warranty. Just be nice if you have to call.

    •  

      thank you. This is the kind of answers I was looking for =)
      Just wondered what was the "reasonable" amount of time that laptop is covered for

      • +1 vote

        None. Manufacturer warranties are different from ACL rights. And right now you have neither. You can always ask nicely, but you don't have any rights.

        • -4 votes

          why I dont have any? Explain please? Forgetting that I bought is second hand

          • +3 votes

            @SergeyAU: Ah. If you'd bought it from a retailer, then your ACL rights as to "reasonable time you can expect a product to work" depend on a number of factors including:

            1. What you bought (you'd expect a fridge to work longer than a stapler);
            2. How much you paid for it (you'd expect a $2,000 fridge to work longer than a $200 fridge);
            3. Condition of the product (you'd expect a brand new product to work longer than a refurbished one);
              etc.

            The ACCC has a few 'standard' timeframes, for example mobile phones (flagship ones generally) are expected to last around 2 years. A Dell, brand new laptop, would probably be also around 2 years.


            Forgetting that I bought is second hand

            That's the reason why. The ACL specifically excludes private individual to individual sales from having any Consumer Guarantees.

          •  

            @SergeyAU: "Forgetting that I bought is second hand"

            That's like me asking you to explain why I can't fly by flapping my arms without coming up with the 'lame' excuse that they are not wings.

            When you buy from a retailer, the retailer is presumed to have knowledge regarding the product they sell often over and above that of a purchaser who is relying on the seller's professional knowledge and integrity. No such assumption applies to a random private sale.

      •  

        There is no definitive time-frame for that. How expensive was the laptop new?

  •  

    I bought a second hand laptop.

    Under Australian consumer law

    Don't apply to 2nd hand goods unless the seller was a 2nd hand dealer.

  •  

    Tall ask considering OP bought it used.
    Probably at a fraction of the price.
    As with all things used there is NO WARRANTY !

  •  

    Dell have a fabulous built in Support System…there is an ID number on the bottom of the laptop, if you put that into their System you can still keep it up to date with every Service/backup release available…hardware maybe a different story, but Software Dell will back you 100% ;)

  •  

    Dell have a Warranty and Ownership Transfer process, but you need the previous owner's details to initiate the transfer (name and zip code used at time of purchase)…

    More info:
    https://www.dell.com/support/assets-transfer/au/en/aubsd1/?c...

  •  

    The reasonable time is a year after purchase.

    Note that that will only apply to businesses (and I believe they have to be registered in Aus?). A person to person buy/sell wouldn't count tmk.

  •  

    ok. Thanks everyone.

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