eBay 0 Score Buyer Purchased My Item and Don't Reply My Message, What Should I Do?: Do the refund:)

UPDATE: I finally decided to refund the buyer. Thanks a lot for your help, really useful! Hope you find more bargains:)


Hi everyone,

Firstly, there is no offence to 0 score buyers, but I'm really worrying about this.

I listed my iPhone XS on eBay yesterday(20/01) and was hoping to get it sold today(21/01) with the 10% app promotion(will commence at 10.00am today and I stated on the item description). However, at 00:00 today(21/01), a buyer who registered on 20/01 purchased it and paid immediately. I tried to contact him/her immediately after I saw the email but there is still no reply. The buyer's ID looks like this for example, "Jimbol_agfhklsejklhds"

In my opinion, here is no reason that he/she won't take the 10% off code, unless he/she has the eBay Plus offer. But the thing is I started the eBay Plus trial today as well and I'm still waiting for the code email.

What should I do now? Please give your opinions and I appreciate your help!

Regards,
Jimmy


UPDATE: the buyer replied my message.

The message I sent to the buyer:
Hi mate,

Are you sure you want to purchase without the discount? There will be a 10% off discount code tomorrow.

Regards,
Jimmy

Reply:
Just send me the phone as fast as you can thanks


One more thing:
I'm so worrying just because my friend had been scammed once before. It was about an iPad, the buyer opened an PayPal dispute 4 months later and the reason was the item arrived with faulty screen. He said he was overseas for months and just received it (lol), but the PayPal decided to stand on his side finally (What the ???). The screen on the returned iPad was totally damaged, and locked to buyer's iCloud account. Although my friend provided a lot of strong evidence (pics and videos), PayPal said they would not see the evidence from personal source (???). After 2 months argue, PayPal finally refund my friend around 70% of the total dispute amount.

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Comments

  •  

    Update: the buyer replied my message.

    The message I sent to the buyer:
    Hi mate,

    Are you sure you want to purchase without the discount? There will be a 10% off discount code tomorrow.

    Regards,
    Jimmy

    Reply:
    Just send me the phone as fast as you can thanks

  • +8 votes

    Just refund and cancel the order.

  • +2 votes

    I wouldn't trust it. Why wouldn't they want to wait until moring to get a discount. Unless of course they're planing on get their money back.
    If you can be certain that taking a video of the phone working, packing it and posting it will guarantee PayPal will side with you, go for it. Otherwise, can you cancel the sale?

    •  

      Nice suggestion for recording a video!

    •  

      If you can be certain that taking a video of the phone working, packing it and posting it will guarantee PayPal will side with you, go for it.

      Have you tried this and won a INR or snad?

      •  

        I have tried this and they never considered it

        •  

          Has worked for me. Video done at post office. Stopped buyer claiming he received a different item. Items always sent fully tracked and weight details photographed on post office scales and recorded on shipment. Often the item they claim they got is a different weight to the postal weight and ebay accepts this as proof of right item sent. Selling is no longer as simple as sell, get paid and ship, end of story. You now have to keep digital and paper records for a minimum of 6 months in the event of a claim. For high value items or high totals insurance (paid by buyer) is compulsory - I make that a requirement in my listing - that gets rid of many scammers and stops bad bidders. I probably get less buyers as a result however it also means less scammers/troublesome buyers.

  • +1 vote

    I think ebay has become much safer for buyers (if pay with paypal) and thus much more risky for sellers.

    I personally would not sell anything of high value on ebay these days, due to the risks associated.

    I have been through plenty of disputes with ebay/paypal (as a buyer) and also won case in every instance. I'm not sure how much of that was because I had an extensive good history on ebay/paypal, so if seller claimed I was lying or trying to scam them out of say $80 , ebay/paypal records showed I was buying several thousand dollars in items every month for several months, and many items much higher value than $80, so why would I scam $80 . I suppose buyers with no history and no feedbacks etc, the seller might have a better chance of winning if there is a dispute.
    I'm not sure that there is any way to sell high value items online these days (safely) unless you actually meet in person at public place such as macdonald's, and have them hand over cash for item. Too many variables and too many new and clever scams out. It is hard even for the most savy person, to keep up to date with it all.
    Unfortunately there are people who are incredibly easy to scam, so it won't stop any time soon. I once sold my old iphone to a guy, who had previously sent payment for 2 iphones sight unseen (and never seen, his money gone, and no phones). I was thinking like why TF did you send some stranger about $500 and just assume they would do the right thing and be honest.

  •  

    Similar to above - I have not had good experiences of late as a seller on eBay.

    Cancel and issue a refund, and sell it on Facebook or Gumtree - so you have cash on pickup. Funny enough FB marketplace has got me the sales quicker than my eBay listing, and at asking price…

    •  

      I see facebook always have listing above Gumtree and ebay and the seller is more arrogant. Listing else where buy it or leave it feeling.

      Buying from facebook is bad and even worst than Gumtree for my experience.

      I would sell on Facebook and buy on ebay.

  • +3 votes

    Jimbol_agfhklsejklhds

    and

    Reply: Just send me the phone as fast as you can thanks

    Combination of these two indicators smell….Scam!

    •  

      Those letters is usually an individual that doesn’t have an actual account, and is checking out as a guest.

      •  

        checking out as a guest.

        I thought that it could be a "throwaway" account.

        IMO, checking out as a guest is even worse.

  • +2 votes

    Szzks up a neg better than losing all this money. Just cancel the order.

    Not worth the worry over 6 months.

  • +2 votes

    Cancel sale.

  • +1 vote

    Cancel. No more buts.
    Let's move on finding bargains.

  • +2 votes

    I finally decided to refund the buyer.

    Buyers with zero feedback, buying iphones. Nope, refund.

  • +1 vote

    For future sales you can put as part of the terms of the sale “buyers with less than five feedback please contact before bidding” or”buyers with less than five feedback will have their bid or BIN purchase canceled.

    Generally restrict buyers from France, Italy, Afghanistan, Russia, smaller European countries.

    There is provision to also stop buyers who have had poor feedback or negative feedback when making listings.

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