eBay 0 Score Buyer Purchased My Item and Don't Reply My Message, What Should I Do?: Do the refund:)
Last edited 21/01/2019 - 08:58
UPDATE: I finally decided to refund the buyer. Thanks a lot for your help, really useful! Hope you find more bargains:)
Firstly, there is no offence to 0 score buyers, but I'm really worrying about this.
I listed my iPhone XS on eBay yesterday(20/01) and was hoping to get it sold today(21/01) with the 10% app promotion(will commence at 10.00am today and I stated on the item description). However, at 00:00 today(21/01), a buyer who registered on 20/01 purchased it and paid immediately. I tried to contact him/her immediately after I saw the email but there is still no reply. The buyer's ID looks like this for example, "Jimbol_agfhklsejklhds"
In my opinion, here is no reason that he/she won't take the 10% off code, unless he/she has the eBay Plus offer. But the thing is I started the eBay Plus trial today as well and I'm still waiting for the code email.
What should I do now? Please give your opinions and I appreciate your help!
UPDATE: the buyer replied my message.
The message I sent to the buyer:
Are you sure you want to purchase without the discount? There will be a 10% off discount code tomorrow.
Just send me the phone as fast as you can thanks
One more thing:
I'm so worrying just because my friend had been scammed once before. It was about an iPad, the buyer opened an PayPal dispute 4 months later and the reason was the item arrived with faulty screen. He said he was overseas for months and just received it (lol), but the PayPal decided to stand on his side finally (What the ???). The screen on the returned iPad was totally damaged, and locked to buyer's iCloud account. Although my friend provided a lot of strong evidence (pics and videos), PayPal said they would not see the evidence from personal source (???). After 2 months argue, PayPal finally refund my friend around 70% of the total dispute amount.