This was posted 16 years 2 days ago, and might be an out-dated deal.

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4 Free Heaven Ice Cream Bars (via redemption form) Caramel, Chcolate, Stawberry, Vanilla, Cherry

67

Free 4 Heaven (Multi-pack) Icecream Cream Bars - Money Back

Catch: You have to purchase them normally and claim back your amount (including receipt) by stating why the Heaven ice cream is NOT THE BEST. 1 per household

Types:

  • Caramel Truffle
  • Chocolate Truffle
  • Strawberry Classic
  • Vanilla Bean
  • Slice of Heaven - Vanilla Cream
  • Slice of Heaven - Cherry Coconut

Related Stores

Nestle Australia
Nestle Australia

closed Comments

  • Good find but borderline unethical. It's pretty obvious that this offer does not intend to be giving ice cream out for free.

    A no from me.

    Alan

    • Likewise…

    • yeh.. i agree

  • would be a negative from me if my acct was old enough :thumbsdown:

    many products have money back satisfaction guarantees and abuse like this just makes it harder for those who do have legitimate quality problems

    • Pretty much my thoughts.

      Edit: It is a promo as ozpete has pointed out, however I don't think I'll bother. Seems like too much effort for free ice cream.

  • I think you could look at this as a research form for the people at Nestle.

    Even if you think about it ethically, if you eat their ice cream, is it going to be THE BEST? The question they are asking is:

    Complete your details in full,
    including an answer in no less than
    15 words as to why you did not think
    HEAVEN tastes the best

    And if in your opinion it isn't the best, then how is that unethical?

    If you like nuts and there aren't enough nuts in Heaven ice cream, then why is it wrong for you to take them up on their offer to tell them that it isn't nutty enough? There is also a 1 limit per household rule, so unless you have 50 registered addresses, then it will hard to send a deluge of claim forms!

  • It's Nestle - the biggest b's in the food industry - if they are stupid enough to offer it, then its ok.

    It also says that you can get a refund if its "NOT THE BEST" as distinct from its faulty, etc so even if its good, it may not be the best, so that then means legitimately you can claim.

    Also look closely its says "promotion" it also has a limited time - THIS is not your regular refund it the product is faulty - its a PROMO,

    read the terms and conditions

    http://www.nestle.com.au/NR/rdonlyres/FAD4F8D6-0748-4170-B54…

    Families of Nestle or the promoters agencies cant get a refund

    If it was purely for faulty product then they should also be eligible……..

    BTW purchases from Red Rooster and single packs are also eligible

    http://www.nestle.com.au/WhatsNew/Competitions/HEAVEN+Money+…

    NICE FIND!!

    • they also employ australians,

      think about your actions first, they offer this promo on good will, not to be exploited.
      not only is it a extremely tight thing to do, its wrong

      anyone who cant afford some ice-creams get a job, dont put people out of jobs

  • A money back guarantee does not constitute a freebie.

    • Yeah, the title probably should say 'guaranteed the best or money back' or something.

    • Agreed

  • I dont believe the negative votes here. Its a freebie disguised as a money back guarantee. Shooting the messenger telling us of the deal is a great way to stop any deals being added here. Just because some marketing dodo at Nestle thought it would be "cute" as jashjash informs us, doesnt mean its not a freebie.

    Its getting cold, Nestle have icecreams to promote - most go out and buy the icecreams with intension of claiming back the "freebie" but never do.

    BTW while I dont think this is mispriced, where were the ethics when other mispriced products are posted here?? Like the domino's one listed today?. Nestle is one of the biggest multinationals around

    Thanks mikec - please be kind and post any other deals you find, lets hope others see this as its meant to be a promotion.

    • Well there's two ways to look at this - one is how the cacbm saw it, and the other is how bbrown saw it. After looking at it a bit more, it seems that bbrown is right in this situation and I'm going to retract my negative vote.

      It IS a promotion, as seen by the fact it's on their "Competitions" page here: http://www.nestle.com.au/WhatsNew/Competitions/Default.htm

      Perhaps that should've been mentioned in the article - as on first looks, it appears to be taking advantage of the usual "satisfaction guarantee" you often find in the fine print on most packaged foods these days.

      er… looks like I can't retract my vote…

      • Maybe in the future it's better to actually look at the deal closer before voting. Since it was mentioned that:

        "It’s pretty obvious that this offer does not intend to be giving ice cream out for free."

        But upon closer inspection, it looks like that yes they do want to give out ice cream for free, as a promotion!

        Although down here in the more southern states of Australia, it's starting to get too cold to want to eat free ice cream! :)

      • Aeon - thems the breaks LOL, but thank you for the additional reference. Maybe we can buy it from Coles, and enter the $1000 win per day and at the same time IF we dont think the icecream is the Best also get our money back - I think that may also be legit???

        Also as bbrown indicates it isn't all that clever a promo as it does confuse people

  • If purchasing something with the full intention of making unsatisfactory claim so you can get it as a "freebie", then I'll say no here. That's dodgy.

    However as it has been stated that it is just a promotion in disguise. Then go for it!

    Should we have a pool of answers why Heaven Ice Cream Bars are not the best, in 15 words or less?

  • Yep first cab off the rank

    It's made by Nestle!!

    The most ruthless multinational outside the oil companies

    I'll lay a bet at Sportingbet that they'll drop the Peter's name within 12 months.

    Enough to make any Pete upset!!!

  • I don't understand the tall poppy syndrome that some people have. It's not Nestle's fault for being big and successful.

    If this is not a promotion and is to be understood literally on its face value, then I think it's unethical. However if it indeed is a promotion in disguise, then by all means go for it as Scotty said. It doesn't say much for the marketing geniuses at Nestle though.

    Alan

    • Alan

      In my case I don't understand why some people shoot and ask questions later.

      You got it wrong on many accounts. Take off those colored glasses and see what is really being said here. ie look carefully.

      You are the one who voted negative on this large "Tall Poppy" company's PROMO

      IT is a PROMO if you cared to look past your initial bias rather than react.

      Likewise I mentioned the change of name as a fun thing - (the Pete) - what's the name change got to do with the product itself - nothing - its my way of letting the marketing dweebs know this is a silly way to do a promo. AND if anything they are the Unethical ones encouraging the wrongful use of a product satisfaction guarantee. Although I must admit I got this wrong as Heaven is one line that doesnt have Peter's name on it

      Finally the negative button is to say there is something wrong with the deal and there is nothing wrong with it other than the way Nestle presented it.

      Others have had the largesse to admit they got it wrong.

      The irony is that negative voting demotes the promo from being listed in the top deals so it doesn't get the same exposure - so those tall poppy "haters" are the ones to vote negative

      • Ozpete,

        I'm not here to argue but I'm still sitting on the fence about this deal. I don't think it's a promotion in a sense that Nestle wants to give out free ice cream. I think it is simply a standard money back guarantee which should be taken at its face value.

        Now I understand your position is that you think it is a promotion (freebie). However ,I think I'm entitled to have a different opinion without being accused of "wrong", having "coloured glasses", "biased", "not looking carefully" and "a tall poppy hater".

        I certainly do not have to justify as why I voted negatively in this deal, and I don't think your comment towards me is warranted.

        I have not voted negatively since September or October last year, and yes you should only if you think the deal is "wrong" or not a bargain. And I stand by my vote because I think this "deal" is unethical.

        The reasons why I gave a negative vote are as follows,

        1. I called Nestle and yes they confirmed it's meant to be a money back guarantee and they don't want people to "just go and buy one and send the form in".

        1800 002 280 does not seem to work but 1800 005 510 gets you to the customer service of Nestle.

        It's straight from the horse's mouth and will worth more than all the arguments for or against put together.

        1. The terms and conditions of this cash back guarantee referred this "deal" as a "promotion" and states that the families and employees of the promoter cannot participate. Ozpete made a good point that "If it was purely for faulty product then they should also be eligible". However, it is simply worded like this because that is the standard way of doing it. The word "promotion" used in this case does not mean a freebie, but it is a form of promotion to promote the product.

        A simple search on Google returns a shampoo (http://vo5.com.au/terms.pdf), vacuum clener (http://www.dyson.com.au/promotion/30daymbg/default.asp) and a HP printer (http://h50025.www5.hp.com/ENP5/Public/Content.aspx?contentID…) money guarantees. They all used the same word "promotion" and the families and employees of the promoter were all excluded, as it is a standard practice to avoid fraud. A time limit of money back guarantee promotion is also the norm.

        One might argue what if one is not "100% satisfied" for the HP printer they bought, they should be entitled to the money back regardless whether they are families or employees. Yes but bad luck because the potential of fraud is too great. Much the same in this Nestle "deal"

        1. I would assume any deal is to be taken on its face value. In this case, in the pdf claim form, it seems it's a pretty standard money back guarantee without gimmicks. Now one should not need to search its terms and conditions and/or other possible information/clues just to find out whether it's a freebie promotion or a money back guarantee.

        If it's a freebie promotion, don't worry, they will let you know. Even upon closer inspection of the terms and conditions, it looks like a bone fide money back guarantee.

        1. The fact that Nestle put this promotion (to promote the product, not freebie) under the competition section of their website is puzzling. Some came to the conclusion that it is a freebie because it is classified under competition. But it IS not a competition even if it was intend to give out free ice cream. I think it's just an oversight on Nestle's behalf.

        I voted negative based on my own judgement without any bias. I shouldn't have to justify as to why I voted this way, and the reason I'm doing so is I don't think I'm "wrong", "biased"… People are entitled to their opinions.

        Alan

      • Those numbers are meant to be 1, 2, 3 and 4 but I don't know why they all became 1 after I submitted. A bug perhaps?

        Alan

        • Sorry. Markdown automatically turns them into ordered list but did not set the correct starting value. I'll have to look into it.

  • Firstly, I am convinced that this is a promotion- so if you wanted to see if the ice-cream is the best or not… go for it, what scotty said pretty much sums up what i think…

    but referring to anyone in general who seem to abate their consciences by telling themselves it’s ok to somehow exploit the occasional generosity and/or marketing blunders of multinational companies just because they make bajillions of dollars/euros/etc in profit (nestle in this example), i feel that it is quite a shallow way of thinking about it. these companies are just so powerful nowadays, they can do anything they want, and to think of any possible negative implications on the people as a whole (australian nestle workers or consumers of australia, for example) for just one pack of ice-cream, makes you think in perspective.

    a clear example are supermarkets like woolworths. a lot of people (including the employees) just think… man they are making too much money, it wouldn’t hurt them if i just cheat them off “a little”… but in such capitalistic competition, woolworths tries to recuperate every dollar and cent of their loss, it’s a way to get more and more of those quarterly profits. if a person decided to steal meat from the store, they’ll simply recuperate by reducing the percentage amount on the “reduce-to-clear” stickers (less bargains for everyone)… or maybe cut someone’s work hours.. these department managers are constantly pushed each week to produce better outcomes (woolies hires absolutely ruthless area managers, well at least in my region)… and exploitation of such frivolous things, well that certainly isn’t going to help.

    sticking it to the man… for some ice cream, may seem “cool”, but kids, the man makes all the rules..

  • Now this is a debate of ethics. I don't think this counts as a bargain. Sorry thumbs down

  • Alright. Before it turns into a flame war let me just put a STOP here. I guess what we have so far:

    1. Nestle is an evil multinational company.
    2. However it is not moral to rip off companies even if they are evil multinational.
    3. However it is okay to exploit a deal if it is basically a promotion in disguise, which is intended to be exploited.

    Personally I haven't voted because although I know it is a promotion, complaining on feedback form is just not my thing.

    Comments close for now.

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