Does Anyone Here Recommend Belong NBN?

I'm considering their Starter $55/m 12m contract that lists "30Mbps download" … yet makes no mention anywhere about the upload speeds.
Could anyone confirm if this is the 12/1 or the 25/5 NBN speed category?

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Comments

  • +1 vote

    It's the 50/20 NBN speed category.

    The front number is the theoretical maximum download speed.

  • +1 vote

    I found their support dismal and their latency is poor.
    Throughput is good, and I can get 40mbps+ on sustained downloads.
    They also have lots of small outages. My house is 30m from the green box, so I don’t think it is related to copper quality, but I can’t say for sure - it may be due to the nbn not belong.
    The first modem they sent was complete trash. It was cpu choked so it couldn’t run more than one wifi connection at a time.
    I have the replacement (a different model) they sent in a cupboard and use my own device.

    I haven’t bothered to leave them yet, but if I go back to working from home I will.

  •  

    Belong are awesome. Good customer support and great prices.

    •  

      I have serious doubts of your claims of "Good customer support" as I've been spending days trying to call them through their customer support number and all I got was "To return to the Main Menu press "1" or to end the call just hang up." automated reply.

  •  

    Had them for 4 years, had no issues.
    As others pointed out customer service is not the best.

    The Wi-Fi router they send out is sufficient for around four devices,any more and it struggles.

  •  

    Used them in Canberra. Terrible speeds, terrible service. This was back in 2017 though, they might have improved since then.

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