My ps4 pro has some problem. I contacted Sony and they told me since the warranty expired (I purchased it from Target in March 2017), I could make a claim under Australian Consumer Laws for a free repair (or some something of the sort?). I'm not entirely sure what to reference from consumer laws when making a claim. If anyone knows that would be very helpful. The other thing I'm unsure of is, in a previous comment thread about something similar, I saw a top comment claiming in this situation you should complain to the retailer rather than the manufacturer.
PS4 Pro Needs to Be Checked. Claim under Australian Consumer Laws
Comments
Okay, thanks. Sony didn't offer to fix it for free but they said I could make a claim
ACL rights are first enforced against the retailer. Take it back to Target.
Alright, cheers
@nushiwii67: I worked at Target until a couple of years ago. To the best of my knowledge, Target will likely tell you their warranty runs for 12 months from purchase and for you to take your claim to Sony.
@RolandWaites: And that is when OP starts yelling "ACL! ACL! ACL!" in their face.
But no seriously, ACL rights are against the retailer first and can't be palmed off to the manufacturer.
What's wrong with your PS4 Pro?
I turn it on as usual, the blue light appears, it makes the normal starting up sound and then under a second it all turns off. The only way it can turn back on again is if I reconnect the ps4 pro to an outlet and the same thing just happens again. I talked about it with some Sony representative and he thinks he needs to be checked. He was also the one who told me I could make a claim
I talked about it with some Sony representative and he thinks he needs to be checked
He must really hate his job if he tells you that he needs to be checked. Now I understand why you have asked Ozbargain…I wouldnt trust him too lol
I think they're just legally obliged to by the ACC. Australia is pretty good with consumer rights. My problem was more that I'm not sure what act of the law to reference
Australia is pretty good with consumer rights
Really? No one can understand what they're buying with telecommunications and electricity according to the ACCC, how is that even remotely consumer friendly?
@Diji1: Everything is relative. I'm curious - have you dealt with the consumer protection regimes of any other country before?
I turn it on as usual, the blue light appears, it makes the normal starting up sound and then under a second it all turns off
I'm not great on this but usually the PS4 beeps when you press the on button, then the blue light comes on, if the light is on for under a second (super quick) its normally a power issue (PSU) especially if you can't turn it back on again without unplugging it, if the light is on for a little while and turns off (usually you can press the button again to turn it back on) then normally its the APU (graphics chip). If it turns on and blue then white but no output, normally its something near the HDMI output or chip. End of the day none of that matters, but thought you might find it interesting haha.
As others said you should be covered under ACL if it was manufacturer damaged, its easiest to take it back to the store. Let them deal with sending it etc.
If you're unsure, some stores actually have the ACL act near the counter, it looks like this:
https://www.accc.gov.au/publications/refunds-returnsCheers!
Take it to Target, as HighAndDry stated. They will look after you, They are actually pretty good at things like this. Just state to the lady/man at the counter that you wish to make a claim under ACL rights what the sony bloke told you. They will look after you. If they find the damage is from it being dropped etc. you may be charged postage fees to get it back.
Read this article and substitute apple for sony and iphone for ps4 pro.
https://www.lifehacker.com.au/2012/08/how-to-get-apple-to-re…
Looks great, thanks!
Thanks for posting OP, this is good general information to know about how to claim ACL rights. Plus, by the sounds of my launch PS4 Pro taking off (it sometimes rivals my hilariously loud R9 290X GPU) it must be close to kicking the bucket.
No problem, hope your ps4 survives!
As a side note, anyone else think 1 year is way to short for electronics?
Absolutely agree. Luckily I called Sony and they've agreed to give me a refurbished ps4
That's because it is.
12 month warranties… didn't they get abolished in Aus a few years ago? Apple to post an apology on their (Australian) website for telling people they only had 12 months, and ever since have said 24.No idea? Not sure if it wad for something different but I thought the min compulsory warranty time here was 1 year.
If it isn't/I've miss read all the better!
Target, in my experience, are pretty easy and awesome to deal with.
Pack it up, take it back, swap it over.
ACL consumer guarantee.
https://www.accc.gov.au/consumers/consumer-rights-guarantees…
You could claim with either but if Sony has already stepped up and offered to fix it, you should just follow their advise.