Uber Eats: Restaurants Getting It Wrong. ALOT

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Uber Eats

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• 

  swapsey on 31/01/2019 - 15:22

  +12

  They used to be generous with refunding the whole meal if it was a significant mistake (like inedible food) but these days you're lucky to get a small voucher added to your account.

  On this note, one time I got sick from Uber eats food. They insist on attaching a pic when you complain via app, so I photographed the toilet bowl before I flushed. Got a full refund on that one.

  I also told them the driver went on a detour to pickup other orders, probably with Deliveroo (which he had the bag for on his bike) and the food shouldn't be that long out of warmer or a fridge in summertime. It happens more now - drivers pickup multiple orders and food arrives cold. Has changed what I am willing to order now. (avoid seafood, anything delicate, etc)

  • 

    DarthAntz on 31/01/2019 - 15:37

    -4

    Yeah dont send 'results' photos in the toilet. People never forget those photos.
    You can be so much more considerate in life to others.

    • 

      swapsey on 31/01/2019 - 15:38

      +3

      Yeah how inconsiderate I was to get food poisoning from their poor food handling practices.

      • 

        DarthAntz on 01/02/2019 - 10:26

        I realised it was probably a spew photo that you sent, and not the other effect of food poisoning. My mistake. I've also come to realise that if they're dealing with food, and they want photo evidence, then its up to the business to decide how they want feedback if the food is making people sick.
        Its not ideal for them to ask for photo evidence when we've all got HDR and hi-res cameras to share photos so easily…

  • 

    Samsungnote10 on 01/02/2019 - 20:13

    +1

    Haha they wanted a photo of the results of food poisoning….what a bunch of idiots.
    Every time ive spoken to uber has been a philipino call centre, and you its like talking to a furbie

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  GG57 on 31/01/2019 - 15:35

  +2

  I imagine that this is one of the risks that you take with using a 3rd-party food delivery service. Too many parties involved (…too many cooks???…)

  • 

    haemolysis on 31/01/2019 - 16:28

    Honestly, I much prefer a third party. When using first party, I find they take MUCH longer, probably because they rely on the same few drivers to go out in batches. An uber/deliveroo/menulog driver is GPS tracked and arrives and goes on time (usually, not withstanding complaints on here lol.)

    I'm happy to support a restaurant directly rather than give Uber the giant cut - but if the price is the same - uber gets it.

• 

  thatonethere on 31/01/2019 - 15:45

  the two uber eats things that annoy me are:

  1. putting food on a bicycle for a long trip up hill.
  2. multi hop deliveries when the driver does the furthest destination first. argh
  • 

    Jimmycfc on 31/01/2019 - 16:17

    Driver doesn't get to choose which one is first, the app sorts it out and tells you what to do. Can't even see the other address until you finish the first one

    • 

      swapsey on 31/01/2019 - 16:27

      Unless they are running two or more apps at once. Some drivers have "reception problems" en route which avoids tracking while they deliver extra orders. Multiple phones means they can juggle two or more providers easily.

• 

  Diji1 on 31/01/2019 - 16:04

  -1

  To be fair, given the appalling record of Uber I would assume they were to blame.

  • 

    GG57 on 31/01/2019 - 16:07

    +1

    How could any of OP's examples be attributed to Uber? They just pick up a package prepared by the food outlet.

• 

  Topdog on 31/01/2019 - 16:07

  umm: issue with order tell them and a refund is generally given.

• 

  [Deactivated] on 31/01/2019 - 17:08

  It's just a shame that Uber has to take the hit for the restaurants f up.

  I'm sure their deal with the restaurant involves the restaurant paying for it one way or another.

  To be honest, the thing that annoys me most about food delivery services is showing up in person to somewhere quiet and placing an order only to realise that it's not quiet at all, there are 20+ Uber orders in front of your order and there's now a 30 minute wait despite the place being nearly empty. Meanwhile, the Uber orders sit on the counter for 10-15 minutes waiting for a rider/driver.

• 

  afoveht on 31/01/2019 - 21:31

  Wrong? ALOT!

• 

  brokenglish on 31/01/2019 - 22:17

  +2

  But I only raised a case to 1 of them because I'm just getting fed up now.

  Should've complained to every single one!
  You will get a refund + an additional voucher but you need to complain nicely.
  Where's your OzBargain spirit!?

  • 

    tydollasigncuz on 21/02/2019 - 01:19

    +1

    i use uber eats every week around 10 times due to time etc.

    in the last 3 months, ive tried to dispute like 10 orders total. 4 were some restaurants, the rest were all mcdonalds.

    for the 4 restaurants, i got a full refund but with mcdonalds, not a single time was a given more than 8 dollars total. they just say give the restaurant a bad review/feedback. they have a deal going on i rekon

• 

  [Deactivated] on 01/02/2019 - 00:12

  1 - Ordered a cesar salad from Maccas: Added extra sauce, no extra sauce

  I order extra sauce and extra mustard all the time on cheeseburgers etc. unless it has a pitifully stingey amount, I don't say anything. Other day I looked and I'm like, is this double sauce , doesn't seem to be, but then I can't be sure how much they normally put on at that store to measure if extra sauce was added .

  Also, most of maccaz staff are undertrained and about 15/16yo . Not their fault, but I try to be more understanding and tolerant of errors, not their fault, maccaz fault they don't train staff particularly well before having them prepare food, and of course maccaz want to hire junior staff so they can pay them much much less than an experienced adult cook.