Forced to Pay for eBay Plus
Disclaimer: This experience has made me doubt myself, but I 100% remember cancelling my eBay Plus Trial, before the questions of "are you sure you cancelled"
Now to begin:
Had subscribed to eBay Plus Trial.
Was most recently on 90 Day Trial with setting of it being cancelled and can recall that on the "eBay Plus" page it was showing as subscription will end on blah blah blah date.
I get a notification today from PayPal that I have paid $49 to eBay, I go to check and my Plus has been renewed. Below is the chat with support.
eBay Plus subscription auto-renewed when it was set not to…
2019 - 02 - 09
08:58:06 UTC Alfie
Welcome to eBay Plus Premium Service!
08:58:19 UTC yousifoheight
08:58:28 UTC Alfie
08:58:35 UTC yousifoheight
I believe I had set my preference for eBay Plus to not auto renew
08:58:45 UTC yousifoheight
I've just got a PayPal notification saying it has
08:59:51 UTC Alfie
I see. Allow me to check your subscription details here.
09:01:21 UTC Alfie
I checked your subscription details and can confirm that your 90-days free trial ended just today. I can also confirm that you have been moved to paid subscription.
09:01:42 UTC Alfie
So, you're saying that you cancelled within the 90-days free trial. Is that correct?
09:01:49 UTC yousifoheight
09:02:56 UTC Alfie
Apparently, there are no records of it here in our end.
09:03:03 UTC Alfie
Also, we noticed that this has already been your 3rd free trial of eBay Plus.
09:03:29 UTC yousifoheight
I am quite sure I set it as cancelled after the trial period
09:03:46 UTC yousifoheight
eBay sends me these offers and I accept them?
09:05:08 UTC Alfie
Well, these offers are pretty much automated and are sent to everyone.
09:05:12 UTC Alfie
It's also on the terms and conditions that you can only take advantage of the free trial once.
09:05:14 UTC Alfie
Normally, if you decide to subscribe to eBay Plus again after subscribing to a free trial before, you'll be charged right away for the annual fee.
09:05:54 UTC yousifoheight
So you're saying I should pay because I've received more than 1 trial, that eBay themselves has offered to me…
09:05:59 UTC yousifoheight
Don't send them to everyone then.
09:07:05 UTC Alfie
Technically speaking, you should be on paid membership now after taking advantage of a couple of free trials already.
09:07:21 UTC yousifoheight
Not to mention the fact I am also very well aware of the fact that eBay is now targeting users with 180 day free trials
09:07:27 UTC yousifoheight
Seems to me the service is not so "great"
09:08:00 UTC yousifoheight
You can't tell me I should already be paying after your system has offered me multiple trials.
09:08:07 UTC yousifoheight
A trial is just that. A TRIAL
09:08:16 UTC yousifoheight
There is no forced subscription that must follow
09:11:26 UTC Alfie
Once again, please know that you can only take advantage of the free trial once, as per terms and conditions. I'm not saying that we're forcing you to subscribe or move to paid membership.
09:11:27 UTC Alfie
I hope you understand that it's also your responsibility to make sure that you follow the conditions that we have and make sure that your membership is cancelled before moving to paid membership.
09:11:40 UTC Alfie
Anyway, I presume that you'd like to get a refund for the annual fee that was charged.
09:11:59 UTC yousifoheight
As I mentioned I am 100% in the belief that I did cancel it
09:12:23 UTC yousifoheight
I have visited my eBay plus page multiple times during the subscription and have noted the message of "Your subscription will end on *****"
09:12:41 UTC yousifoheight
I would like to opt out of eBay plus and this time and receive a refund
09:14:52 UTC Alfie
If it was cancelled, then the subscription shouldn't have moved to paid membership.
09:14:53 UTC Alfie
About getting a refund, please know that the annual fee is non-refundable as per terms and conditions.
09:15:11 UTC yousifoheight
09:15:15 UTC yousifoheight
Of course it isn't
09:15:27 UTC yousifoheight
Wouldn't want people getting a refund for a shit paid subscription would ya?
09:16:33 UTC Alfie
I'm sorry. I hope you understand that I'm only following the terms and conditions that we have.
09:16:54 UTC yousifoheight
That's okay, I'll get my reversal through PayPal
09:17:20 UTC yousifoheight
This makes eBay look very bad…
09:17:52 UTC Alfie
We'll respect whatever actions you will take.
09:18:09 UTC yousifoheight
Chat ended by yousifoheight