Hi guys,
Last December I scratched the front passenger side in a carpark with my car. My rear door was not closed yet and I mistakenly moved the car causing a very small scratch. I left a note on the windscreen of the affected car owner with my mobile details. This was on the 24th December.
The 7th of January I received an sms from Allianz asking me for my insurance details. I have comprehensive insurance but I decided to wait from Allianz to find out how much they are going to charge to fix the scratch.
I have texted them twice about the status of the claim but so far I haven't got a response. As some may know, I have a hearing impairment so I can't talk on the phone. I'm wondering if I just wait for them to contact me or should I insist or email Allianz for the status of their claim?
Did I do well by not contacting my insurer until I see the claim? It feels just a very small scratch and I was hoping to pay less than the excess I have which is $500. It is my first time that I'm involved in an "accident" so I'm not sure whether I should talk to my insurer or not yet.
I had a similar situation in 2016, I gave my car to my ex and she reversed the car into another car behind. Obviously, I passed my details to the driver of the car and asked him to repair his car. my excess was $1450 so I waited for him to make a claim as the damage on my car was minor and not worth paying the excess. About a month later, I received an invoice of $900 from the other driver's insurance company asking to either pay it or make a claim with my insurance company. I decided to pay it. I think yours will be the same. But I suggest email them to make find out the repair status.