I bought B&O H9i from Kogan on 25th Jan. Received an email saying expected date of dispatch is 7th Feb 2019. I emailed them yesterday (10th Feb) and no response.
There is no phone number I can call as well. I was very excited that I bought headphones at very good price but now feeling very frustrated.
Please suggest what can I do??
Received an email saying expected date of dispatch is 7th Feb 2019. I emailed them yesterday (10th Feb) and no response.
I'm not sure what you're expecting. Date of dispatch, even for expedited local shipping, will take a few days. The 10th was literally one business day from when it was to be dispatched… I know that today's society breeds a sense of instant gratification but com'on!
OP is also confused between emails and live chat: email sent on Sunday, no response on Monday, I’d just wait a tad more.
Sorry what I meant is that there is no shipping information. They haven't shipped it yet.
What shipping option did you pick?
Standard but haven't shipped it yet
I think they'll be dealing with all the Nikon camera snafu customers.
Hasnt even been 1 week since the expected dispatch date - which is just an estimate
Hasnt been 1 business day since your email - and it was on the weekend so even if customer service are working warehouses and suppliers might not even be physically there to get you an updated eta until today/tomorrow at the earliest since its a danish company
I think you should wait a little
Thanks guys. As suggested I will wait for response from customer service and shipping status update on my order
Did you get a response? I wrote to them and heard back today that they are unable to supply my order due to overwhelming demand.
They said they would refund, but it will take up to 7 days for it to process. Yay more waiting!
Did you order the H9i headphones as well? I got a response today but nothing about cancellation
"Just an update on your recent order with us.
I am currently awaiting an update from our warehouse in regard to the progress of your delivery.
Please note that investigations can take up to 7 business days to complete.
Rest assured that we are making every effort to locate your order and we will contact you as soon as we receive further information.
Thank you for your patience."
Got an email with tracking number today. Not happy with dispatch handling but I think I can't complain considering price I paid for these headphones :)
I should receive it by Wednesday next week.
Hi, I purchased an office chair from Kogan and it is still under warranty. A part is broken.
I have contacted Kogan online customer support twice without any response.
Do you think they have taken my money and fled the country????
What's your experience with Kogan Warranties?
I think there customer service number is 1300 304 292. Try that?
https://customercarecontacts.com/contact-of-kogan-customer-s…
Usually takes 4-5 days to reply to me. Quite normal
Do you think they have taken my money and fled the country????
Saw Ruslan packing up his suitcase & heads to airport yesterday arvo, in hurry. I said bye bye to him tho.
Yup. I also overheard him in the bathroom giggling and saying "he he he sucked in Vegemite, gotcha!"
Just got a replacement portable air conditioner that failed just inside the 12 month warranty.
Originally uploaded claim through the warranty link on 29 Jan, and finally received the replacement offer yesterday.
I had to send photos & video of it leaking water.
They agreed it needed checking so sent a courier to pick it up and take it away.
After a few days I had to ask if they received it, their reply was "not yet".
Soon after they deemed it faulty and I could have a refund, store credit for any other item, or replacement.
I took the replacement option and have asked to pay for extended warranty.
Happy daze.
…and I'm still waiting for dispatch confirmation.
Go through the warranty claim link in their website. You'll need to send the original invoice which you can find in your orders history.
Remember to only reply to their emails at the top of the message (above the dotted line) so you have a continuous flow. You'll be replied to by multiple Help Desk staff.
How long ago did you contact them?
I have found to be pretty good on customer service They replaced an air fryer for me and refunded me when that had problems.
I have messaged them before and never received a reply. Their customer service is rubbish. I would not buy from them again unless their price was substantially cheaper than alternatives.
Same experience here.
No reply from Kogan/Kogan Mobile in over two months. Contacted them 6 times.
Then they called, admitted their mistake but said they "couldn't" rectify their mistake, even though I gave them the choice of receiving a lower value product instead.
Kogan is a company that should no longer exist with customer service like this.
Plus, I am really sick of the fact that ALL their call centres are in India where they have no clue about Australian consumer laws whatsoever.
Looks like you are Importing the Item from Kogan HK Limited.
https://www.kogan.com/au/direct-import/
https://www.kogan.com/au/terms-and-conditions/
Expect delays from Hong Kong.