I've been helping a relative port out of amaysim to Aldimobile's $5 starter pack, but we get constant "Your ALDImobile order has been delayed" messages.
The number and DOB is exact, however, amaysim tells us that there's been no port out request on the number, despite numerous failed attempts. Aldimobile are escalating the issue to management. Has anyone encountered this problem before and what did you do to resolve it?
What network does Aldi use?
Amaysim use Optus for their backbone, so there are two scenarios (this is to the best of my recollection, but is a few years removed, and simplified).
Optus reseller to Optus reseller.
You initiate the port out. A request is raised in Amaysim's system to port out a number. Aldi are requesting a CID (I think it was called), which is basically Amaysim's optus reseller number. This is required by Aldi to take the number, and is manual.
Workaround: port out to a $2/free sim on a non-Optus network (eg. Vodafone), and then port from that to Aldi.
Non-Optus reseller to Optus reseller.
You initiate the port out. If all details match, then number is pulled from the losing telco as per guidelines.
If Amaysim is saying there have been no port out requests, that may very well be true. See what happens when it is escalated.