Am I Understanding AEDT/AEST Right?
Last edited 15/03/2019 - 00:11 by 1 other user
Hi everyone. Wilson Parking hasn't responded to a claim I lodged with them a week ago so I thought I would give them a call.
It was 8.30pm for me at the time (Sydney), which from my understanding right now is 8.30pm AEDT.
The nice guys at Wilson are meant to have their Contact Centre open until 9.00pm AEST (it confirms this both on the website and on the IVR), yet they were closed.
My question is, isn't it actually 7.30pm if using AEST (it's one hour behind, so once April 7th arrives the time would actually be 7.30pm instead of 8.30pm), or am I totally confused?
Did they misunderstand this distinction, or they simply closed their Contact Centre early because who gives a toss about customers calling in?