Around 3 months ago I purchased dog food from PetCircle.com.au. The order came to $200. Around 20 minutes after making the order my Amex was charged an additional $32. I called PetCircle and was informed that pricing had changed internally and despite the old pricing being displayed on the website their backend system had automatically charged me the difference! They informed me that this was a one off error and that it couldn’t happen again.
Several things are wrong with this!
- I agreed to pay the advertised price, not a higher price secretly and arbitrarily set by the company
- I didn’t agree to further charges being placed on my credit card
I stupidly gave the PetCircle the benefit of the doubt and today I made another order with PetCircle. The order came to $219.46. Lo and behold around 29 minutes later my Amex was charged an additional $9.12! I called up and was informed that the pricing had changed internally and that their internal system had “accidentally charged me an additional amount”. The company representative apologised and refunded the amount.
PetCircle have now fraudulently charged my credit card twice!
This company has an annual turnover of over $70 million! How can they engage in such dishonest and illegal behaviour?
I have reached out to the ACCC and will assist them on this matter as they are engaging in bait and switch tactics (in addition to outright fraud).
If you have ordered from this company triple check you CC statements as I’m almost certain I’m not the first (and second) person this has happened to!
PetCircle know that their system is making unauthorised charges on their customers credit cards but still continue to trade… this is fraud!