I’ve purchased a few times from Ozsale and I’ve received different coloured items which I didn’t bother complaining to them.
This time they have sent me a toddler bean bag insteaded of an adult sized one as described on the listing. It took about 1-2 months to get to me. What do they expect me to do, send it back and wait another 2 months? Does anyone else have any similar experience?
No one is forcing you to keep buying from them
'2. The Item Doesn’t Match the Description
We work hard to present all products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies. If the item you have received is so different from the description that you would not have bought it, you are entitled to a refund under the Law. To arrange a refund please lodge a Returns Request, https://www.ozsale.com.au/myaccount.aspx?cid=10#requestretur… where will provide you with a paid return method and you will receive a refund for the item. As we do not hold surplus flash sale items in stock, we will be unable to arrange a replacement or exchange product in most instances.
https://www.ozsale.com.au/ReturnPolicy.aspx?cid=10
Thanks
What do they expect me to do
I give up. What do they expect you to do?
They'd probably expect you to contact them first…
I've given up with Ozsale. Last few orders have taken around a month to be delivered then ends up being total crap half the time.
Ordered a set of XL casual shirts, they were so small the buttons wouldn't even fasten, gave them away to a mate who is a size Small.
Return it and ask for a refund? Don't shop with them again?