eBay buyer from Vietnam wants refund

Hi all

I have a couple of quick questions about eBay's resolution centre..

Here is the background… I sold a memory card on eBay to a user in Vietnam for $22 delivered… That was $20 for the card and $2 delivery… The user asked how much it was to deliver and because it was a small item I said it can be sent as a letter…

Anyway it didn't arrive… Considering what I have read about Vietnam's postage, I am not surprised…

The user has already left netrual feed back,. But has now requested a resolution…

I wanted to know if they can change it from netrual to negative.

Also I was thinking of just saying that you only paid for basic shipping and that its probably the postal service in your country which lost it…

Any advice would be great..

FYI. I have been on eBay since 1999 and sold a few things but am certainly not a regular seller

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Comments

  • +12 votes

    Vietnam

    Shipping untracked to developing countries is a more miss than hit.

    A refund is in order.

  • +1 vote

    Who suggested sending it "unregistered"?

  • +8 votes

    I sold a memory card on eBay to a user in Vietnam for $22 delivered… That was $20 for the card and $2 delivery

    Why? Why would you sell something so small to a overseas country. Why would someone in Vietnam buy a memory card from Australia ? Nothing wrong with Vietnam btw but I feel like you’ve been scammed here.

    Anyway, tell the buyer to remove the neutral feedback (really poor move doing that before you’ve had a chance to sort it out.

    Refund them.

    Also I was thinking of just saying that you only paid for basic shipping and that its probably the postal service in your country which lost it…

    It’s no different if you posted from Sydney to Melbourne and Aussie post lost the letter,

  •  

    The buyer can't change their feedback to negative.
    The only way feedback can be changed is if the seller requests a revision.

    I recommend only selling to Australian addresses unless you have an item which will sell for considerably more if offered to overseas (even then, I would restrict it to certain countries only).

  • +8 votes

    Rule #1 on Ebay….no International Shippings

  • +4 votes

    Registered postage is to protect the seller not the buyer. Unfortunately it is your fault for sending it as a letter. You'll have to refund.

  • +1 vote

    probably not good to also let them know you are sending untracked as a letter. then they can just do a missing item case. You lose the money paid and postage. might be better the send with some tracking at least. Then again there are stories about sellers losing cases even with tracking. My account is from 2003 and it has changed a lot since then.

  • +1 vote

    Had the same thing but a jacket for $100 to China, ebay refunded them. Never again will I post overseas.

  •  

    Simple only offer registered mail to overseas countries

  •  

    this has to be a scam just inform resolution answer that the buyer did not request tracking,registered post or insurance,it is up to the buyer to request these delivery option and pay the extra on postage

    •  

      Doesn't matter, onus is on the seller not the buyer. It's like saying the buyer didn't ask for insurance if a item gets lost, ebay will say it was the sellers responsibility to include the insurance cost in the post / subsidise it into the total item cost.

  •  

    they may be able to small claim a lost item claim,I remember a while back you could claim a maximum of to $50,I am not sure if the seller can apply of if the receiver claims,contact your post office

    •  

      seller needs to apply as they are the one who contracted the services of auspost, the receiver never can initiate a claim

  • +1 vote

    Also I was thinking of just saying that you only paid for basic shipping and that its probably the postal service in your country which lost it…

    Doesn't matter - you're the seller and you're responsible for postage. If it's lost and didn't get to the buyer, they're entitled to a refund.

  •  

    I decided to refund the money. I defiantly will be insisting on tracking for any overseas purchase from now on

    Since the buyer left neutral feedback before logging a request, I responding to it by saying the buyer did this and to be careful sending to Vietnam.

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