Buyer Opened a 'Significantly Not as Described' PayPal Dispute from a Purchase over Three Months Ago
Last edited 01/04/2019 - 13:46
Yesterday, a buyer had opened a PayPal dispute claiming that an item he purchased from me in early December was 'Significantly not as described'. The item was brand new, in the box and has stopped working as of recently. I had contacted him saying that the item was still under warranty and that he could make a claim, offering to give him the tax invoice as proof of purchase, but he seems to be just ignoring it.
Also, this part of PayPal's notification email is quite concerning:
The buyer stated that the item was defective or not as described. Please be aware that due to consumer protection laws, PayPal cannot guarantee the return of your merchandise if the case is found in favor of the buyer.
Which is just ridiculous. What part of consumer law states the seller can't have the item back if defective?
I was wondering if anyone has had this happen to them and if they knew what I should do. Any advise would be greatly appreciated as it looks like I could lose both the item and its value ($400).
Outcome (29/03/2019): The item looked to be damaged and tampered by the buyer. I sent pictures to PayPal showing the damage and tampering but they ignored it. Had $400 taken from my account. PayPal seller protection is just an empty promise.
01/04/19: PayPal wants a document from an 'independent professional' evaluating the damage within a time-frame of three days. Absolutely ridiculous request.