Another scoopon issue! / They like to copy and paste their emails dont they?

vsia2165 on 13/05/2011 - 17:08

Hello

Okay i have another issue thats similar to the Mocean problem before.

I bought this coupon last year to use for my Melbourne trip.
It's a massage / facial etc.

Anyway after buying the coupon i called the place to make a booking… to my horror they were booked out.. i thought it was strange for a place to be fully booked during the week!

It was valid for 6 months so i thought i'd go back to Melboure.. instead my friends did and i gave it to them - booked out ..

So i gave it to my other friend who moved to Melbourne.. fully booked.

She called so many times with the same answer.

Now come on!

I've been emailing Scoopon for the past few weeks.. i've been dealing with Michelle or Helen.. cant remeber.. it's been about 5-6 emails back and forth and all of a sudden a max replies to me with the most generic email saying bla bla subject availability blaa bla unable to refund the coupon bla bla contact us if there is anything else ( i could work for scoopon!)

Uttter BS because my friends and I have tried to book so many times!!! and now its about to expire in a few weeks and they are 100% booked.. i wont be surprised if they are about to close and are chucking a Mocean ( fully booked / refuses scoopon customers then close down)

Its 89 each x 2… so its quite a bit of money

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closed Comments

  • NGPriest on 13/05/2011 - 17:25
    +1

    Wait outside their office and call them and if they say it's fully booked, tell them that you're standing outside and it looks empty :p

  • huntress_love on 13/05/2011 - 17:33
    +1

    but do u really want to use a service that doesn't want to serve you!
    you'll be lucky if they do a halfassed job, if you do manage to force a booking out of them.

  • Scoopon on 13/05/2011 - 17:37
    -1

    Hi vsia2165,

    We have discussed your inquiry with our Customer Service team and they have made additional contact with you in regards to this issue.

    Please let us know if you have not received this and we will ensure we make further contact.

    Thanks for letting us know!

    Kind Regards,

    Team Scoopon

  • pspman on 13/05/2011 - 20:31
    +4

    Scoopons so shit i have to say. No other group buy sites have had nearly as many problems as scoopon.

    Maybe time for scoopon to develop a stronger scoopon-retailer relationship.

    • arcticmonkey on 14/05/2011 - 11:21
      +3

      I can't remember seeing a higher % of complaints in any industry than what Scoopon gets here in the group buying market. It's a shame so many people have to go public before they get a satisfactory service.

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