Coles online - did survey for 50 flybuy points multiple times but points never showed up

Does anyone have a similar experience? We have recently been getting post-delivery emails to fill in surveys, apparently with the offer of 50 flybuy points (terms say 4 weeks after survey). But we have done this at least 6-8 times yet the points have never showed up on our flybuys account even though they were clearly linked to our order.

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