Awful Exetel Customer Service
how long is too long to wait for a customer service call??
i have just signed up to the Exetel NBN deal posted a few weeks back and tried to contact their customer service
i waited 55 mins for as an existing customer to try and reorganise a tech appointment
what's the point of SMS me to confirm my availability when i replied and still no follow-up and told me i will be charged for an appointment fee for not being available at home! (u serious??)
at least send an email to all Exetel customers stating the customer service is unable to keep up with the demand after the bombing in Colombo
can u really do business, Exetel??
angry and frustrated new customer