Port blocking Telstra

Any advise and help with this will be appreciated, ( its all new to me)
Today i purchased the Arlo pro 2 Security cameras with base station, all my research and reviews lead me to believe this was quick and easy to set up.
Well that isnt the case, the base wasnt recieving internet when cable was connected directly to the router.
So i called there support line, they did there checks and explained it was my internet provider that was the issue, and i needed to contact them regarding unblocking ports.
So i called TELSTRA, they were unable to help me unless i paid for the Platinum telstra for assistance.
Is there a way to unblock ports without paying telstra?
Why should i pay telstra extra with the rubbish service they are already providing.
Thanks in advance.

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Comments

  •  

    The base station "not receiving internet" and unblocking ports are sort of two different things. Can you plug another computer into that LAN cable to make sure the cable and port on the router are operating as they should be?

    I assume that when you say "unblock ports", you probably mean port forwarding so that the cameras can be accessed remotely outside of your LAN. It's relatively straight forward to do and shouldn't cost you anything.

    https://portforward.com appears to be a decent resource to help you get started.

    • -1 vote

      Thanks Barney, cable is definately working. Ive tried going into the telstra setting and added the ports needed 80,123,144. Still no luck.

      •  

        So what exactly are you doing to confirm that the cameras are not connected to the internet?

        • -1 vote

          Followed instruction, app saying not connected, base should have green light but not has orange, which means cable connected
          Cant go any further.

          • +1 vote

            @Lynchy09: And I assume one of the symptoms of an orange indicator light is no internet? What does the manual say about orange indicator lights?

            When playing around with ports, that's a step later down the road that has no bearing on the base station receiving internet. That step is required to be configured correctly so that you can view the cameras from outside your home network. This process is followed after you successfully get the cameras up and running.

            Again, if you're definitely sure that everything is fine with your internet, the cable and your router, through the process of elimination it appears there's an issue with your base station so I would recommend you go back to the retailer to have it replaced if it's still under warranty.

      • +1 vote

        Weird for port 80 to be needed….

    •  

      I had this same issue. When Telstra is in backup mode, ie 4g, the ports are blocked.

  •  

    What lights are on the base station?
    https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-Sm...

    If the internet light is amber try it at someone elses.

    It's been a while since I setup mine. Maybe make sure you're connected to your wifi on phone when setting up using the app, not 4G or a guest network.

    You don't need to port forward with these things.

  • +1 vote

    I have telstra cable and it was a breeze for me to set up all 4 cameras and an arlo bridge and light

  • +1 vote

    Thanks everyone, i did a lot of reading on various forums, it took overnight to work but im happy to say they are all working fine now.

  • +1 vote

    I read a few reviews and common thing seemed port fowarding and leaving overnight, added port 80,123 and 144 as advised left the base station on over night, woke up, hey presto all was working.

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