Scoopon Voucher for Lezzet Restaurant **couldn't get a booking and now I can't get a refund**

Lpenwal on 27/05/2011 - 15:12
Last edited 27/05/2011 - 15:29

Has anyone else had problems redeeming their scoopon vouchers at Lezzet restaurant in Brighton, Vic.

We tried to make a reservation at the restaurant numerous times during March, April & May but every time we mentioned that we had a Scoopon voucher, we were told they didn't have availability as the restaurant was fully booked..

The last time I tried to make a booking, my sister (who also had a voucher) called the restaurant on the 5th of May to try and make a reservation for the 7th of May (15 days prior to the voucher expiry) and was advised the restaurant was fully booked. An hour or so later, I called and didn't mention that I had a Scoopon voucher. (there is no mention on the voucher that you must advise this at the time of booking). Surprisingly ..I was able to make a reservation, for the same date and time my sister had requested. I called them back the following morning to advise that I had a voucher and they told me that they were not able to offer the reservation to anyone holding a Scoopon voucher. After trying to convince the staff to accept the booking/voucher, they put me onto the manager who said that they would not accept the voucher and I would need to contact Scoopon for a refund.

I emailed Scoopon immediately, but in error I used a different email address to the one I had used as my registration for Scoopon. I received a response saying that due to privacy they could not private me information ,as the email I listed wasn't the registered email address (which is understandable)..I have since emailed them the query again, but received the following response from Frank at Scoopon:

Customers as individuals are held responsible for the use of their Scoopon and it is considered unreasonable to expect a booking within the last 7 - 14 days of a 6 - 12 month redemption period. At this stage, having a very limited time left in the validity period, we are not obliged to refund your purchase due to your inability to redeem your Scoopon in line with our terms and conditions

As Scoopon are not directly involved with the redemption process, we are not accountable for the unavailability of the Restaurant in the final weeks.

I replied and made a reference to the original email sent on May 7th, but again received a similar response from Scoopon.

My sister had contacted Scoopon and advised of the problem and has received a cheque refund.
This voucher has now expired on the 22nd of May.

Does anyone have any advise???

Archived

Related Stores

Scoopon
Scoopon
Marketplace

closed Comments

  • bajoogs on 27/05/2011 - 15:34
    +2

    Yeah don't use Scoopon. It only makes Jamie Packer richer.

    • StewBalls on 27/05/2011 - 19:54

      All these guys are so rich, & have fingers in so many pies, that you can't pass wind without making them richer! :p

  • penwal on 27/05/2011 - 16:04

    Amazingly while I was typing this long email.. I received a response from Scoopon to say that they would refund the voucher..
    Very grateful they were able to assist!
    I definately won't be going to Lezzet restaurant in the future.

  • gstfree on 27/05/2011 - 16:11
    +1

    I'm sorry to hear your experience, but happy to hear you get your money back after big effort.
    I would never use Scoopon, as good experience is not guaranteed.

  • samfisher5986 on 27/05/2011 - 20:52
    +3

    What everyone needs to remember is that they are legally required to either provide you the service you paid for or refund you.

    What they are doing is a very simple, illegal and old business tactic.

    They tell everyone they will not be offering a refund, anyone who complains will eventually get what they want.

    Result? a LOT of profit from people who can't be bothered taking it further.

    Scoopon are scum

  • obiwanmy on 02/06/2011 - 16:18

    I have the same problem as well trying to use one of the vouchers - tried to book something 4 months in advance and its all fully booked ! Team Scoopon saids that they only sells and do not get involve in the redemption process (i.e. TOO BAD if you cant redeem it).

    James Packer is a sucker paying $80m for this s***ty company …. better off buying a new holiday home !

  • hunter9899 on 02/06/2011 - 16:41

    Actually i think he paid $40 million. Scoopon, Spreats,Cudo and the rest have this year so far raked in about $70million dollars from suckers like us.
    if i were you i would have gone to the restauramnt, eaten and then produced the voucher adn they would have refused it and then bully you and intimidate you into paying cash, or they will call the cops.
    Then just leave without paying you have every right to do this. ILET THIS BE KNOWN.

    Well it happened to me at MOSSKITO restaurant only cause they got the booking wrong, or just simply ressfuesd to accept the voucher, i walked out, and they did call the cops on me, i explained the story and i was told its not a police matter regarding the deal they should provide with the vouchers its a civil matter, and realisticaclly in a court these dodgy people will not win.

    • voteoften on 02/06/2011 - 16:54
      +1

      Please, please, make a complaint to consumer protection in Victoria about these J.A.s at Mosskito.

      I am waiting for an update!

      • hunter9899 on 03/06/2011 - 07:58
        +1

        Its taken care of, i got a refund, scoopon paid the bill, and i received a gift. When you call in the big guns they start running scared, but some people werent as fortunate as me to resolve this so quickly, or ended up paying the bill themselfs when they dont have to.
        Lets just say channel 7 will be done a special on this soon, after the thousands of complaints, they will satrt naming and shaming a few of these scammers like Mosskito.

        • bluedufflecoat on 03/06/2011 - 08:27
          +1

          What sort of gift did you receive?

          Is it enough to compensate you for all the stress and emotional trauma you went through dealing with mosskito and then the police??

          Have you spoken to ch. 7?

  • me on 02/06/2011 - 21:49

    Glad you got a refund but why on earth would you call them back, after securing a booking, to say you had a voucher??? ESPECIALLY if you're not required to mention the voucher when you book?

  • hunter9899 on 03/06/2011 - 12:13
    +1

    i recieved a gift hamper with wine and some chocolate, got my voucher refunded also, but its not enought for the stress it casued my wife mostly for 5 days, especially what the police had to say, which was in the end not much apart from we did nothing wrong and it was a civil matter. So i think others should start doing the same thing instead of being intimidated and bullied into paying if the say theyll call the cops.

Login or Join to leave a comment
Login Join