China Airlines Damaged Luggage
Last edited 20/05/2019 - 14:48 by 1 other user
China Airlines damaged my aunty's check in luggage, purchase price over $400.
It's a hard suitcase and won't be covered by manufacturer's warranty policy and they are unable to repair the crack. The suitcase is no longer usable due to sharp edges of the crack. It was only her 3rd or 4th time using it and was in good condition.
She has pictures of the case showing no damage prior to check in, and came out damaged at baggage collection.
She made two complaints to the airline, they offered $50 after the first complaint and $70 after the second one.
2nd response from airline:
China Airlines will not be reimbursing you the full cost of your suitcase. As the bag was purchased in 2017, its value depreciates thru both time and use.
It is for that reason that the final settlement offer being made by China Airlines will be in the amount of $70AUD and they will not review the matter beyond this point.
Are they liable for the damage? It looks to me like the airline admits the fault but is not willing to pay adequate amount for the suitcase.
Would the amount be considered reasonable?
If not would there be any further measure my aunty could take?
Thanks in advance for any opinions/advice.